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Verified
5/5

2019-11-21

Excellent service

"Luc was extremely helpful and patient."

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Verified
5/5

2019-11-21

Amazing customer service

"Nick was extremely helpful and made sure we purchased the most convenient tickets for my price range. 10/10 recommend."

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Verified
5/5

2019-11-21

EXCELLENT CUSTOMER SERVICE!

"I talked with Julian and he was amazing!! Very informative, helpful and efficient. Another point to add to my list of reasons why I love vivid seats :). Thank you, Julian!"

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Verified
5/5

2019-11-21

Very Friendly

"Brady was phenomenal! He made sure I understood what I was purchasing and answered all my questions thoroughly. Brady was patient and made the transaction quick. Thanks for all the help, Brady! I highly recommend Vivid Seats and will purchase tickets again for other events."


Verified
5/5

2019-11-21

Matt was extremely helpful.

"He was thorough with his explanations and helped me finalize an order I had trouble with. He made sure to repeat all the important information back, so we'd be on the same page. I appreciate his efficient customer service. Thank you, Matt!"

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Verified
5/5

2019-11-21

Good Customer Service

"Morgan went above and beyond to help me sort out the issues I was having and ensuring that I got the best price possible. He proceeded to give me his email & extension should I need to follow up on any additional questions. Really appreciated his willingness to help me out and not just brush past the original price and saw and push for me to do something higher. "


Verified
5/5

2019-11-21

Great experience

"Mark was excellent and very helpful with my purchase"

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Verified
5/5

2019-11-21

Great transaction

"Natalia made it simple to order tickets and apply a discount code.
She was super quick and easy to understand.
I am looking forward to the concert!
"


Verified
1/5

2019-11-21

wrong tickets

"I was sold 2 tickets to the wrong event by the sales agent online (Brady D. ext 2570), no one in costumer would review our online conversation we had. I gave him all the correct information on our online conversation. No one in costumer service is willing to fix the mix up. I made several calls but no one in costumer service would allow me to talk to a supervisor or a manager. Not sure why I got blamed for the for the mix up."

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Verified
4/5

2019-11-20

Promo code did not work online but customer service was great

"Called to get a 10%off promo code applied to my order which wouldn’t work on my online order, but my rep was great and got the code applied. "

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Verified
5/5

2019-11-20

Review of Mark Jackson

"Mark was EXTREMELY patient with my old guy lack of tech savvy re mobile device tickets and extremely helpful and friendly. The company would have lost a sale due to my lack of tech skills on a phone, but he convinced me he could talk me through it----AND HE DID !! First time ever. Even my son hasn't been able to do that for me.

Don Lofendale
"

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Verified
5/5

2019-11-20

Andrea Bocelli tickets

"I used the on-line chat and was assisted by Brady. He was very helpful and knowledgeable. He helped me find the tickets I wanted and at a good price. Would definitely recommend dealing with Brady and Vivid Seats again."

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Verified
5/5

2019-11-20

Great customer service

"I had the best customer service I had in a long time. Times have change but great to know there’s still dedication to great customer service. Thank you to my Rep he was amazing!"


Verified
5/5

2019-11-20

Hamilton tickets for Chicago

"Daniel did a great job! He was clear and had good information. "

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Verified
5/5

2019-11-20

Isai was very helpful! Super friendly and nice!

"Great experience! Thank you Isai!"

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