"I wanted to use 2 credit cards, as I had a balance on a gift card that I wanted to use up, and charge the rest to a personal credit card. This required a phone call, and Lily (one of the agents on duty on a Sunday morning) was able to assist me with that. I felt that she was very engaged, and was a huge help. To counter that, another ticket site (that will be nameless) didn't email me back until AFTER the event was over! I will absolutely be considering Vivid Seats for future purchases, as this was my first interaction with them."

"I was trying to purchase tickets for my boyfriends son for his Birthday to a NBA game. Was trying to do it online, but ended up calling and Lillian was a huge help! Deeply appreciated - thank you Lillian for all of your assistance in making Casey's day SPECIAL!!!!"

"Monique quickly assisted me and helped me find the tickets I wanted. She was extremely helpful. It is nice to be able to speak to a human instead of getting lost in a never ending chat discussion. Monique is definitely an asset the the Vivid Seat family. "

"Friendly
Personable
And simplified the whole purchase experience! Thank you Mark Jackson "

"I was a little confused buying the parking passes online, so i called. Lillian was very helpful, I bought my ticket right over the phone. Thanks again for all your help, and making it so easy for me."

"Simple and friendly, polite"

"The customer service rep was very helpful and he listened to my request and was able provide exactly what I needed."

"Very helpful, An asset to your company’s "

"We were so lucky to find a nice phone operator than can help us with our NBA tickets.
Thank you Natalia "

"Morgan was great! Honestly would come back just because of the service I received! 10/10 recommend! "

"Natalia was very helpful and friendly. She made the buying process easy and expedited."

"Brady, extension 2570, was very helpful."

"I was in the market for basketball tickets for my boyfriend when I stumbled upon Vivid Seats. Normally I go through my employer's discounts for any tickets, but I came to realize today that Vivid ticket not only provides better priced tickets, but also show a first person view of the seating chart to help give a better idea of what you are buying. I spoke with Alexis Suarez who was extremely above and beyond helpful! She gave me a variety of options to chose from based on what I was looking for and even emailed me bird eye view pictures of what my seating would be. This was exactly what I needed in order to move forward with a purchase and feel comfortable. All my questions were answered in a timely and efficient manner. I see myself working closely with Alexis again for my future purchases. Thank you to Alexis and the Vivid Seats team!"

"I spoke with Lillian Gaydasch on 8 Nov 19 and ordered tickets for the Nov 30 Milwaukee Bucks game in Milwaukee.

She was very easy to work with and most pleasant and helpful!

Great experience working with her and look forward to working with her in the future for more Bucks tickets.

G Lowe"

"Brady D. was great. He was personable and helped me get the seats I wanted. Will definitely call him next time..."