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Verified
5/5

2019-11-07

Great experience

"Helpful ,respectful,polite and very knowledgeable."

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Verified
5/5

2019-11-07

Very Excellent Customer service.

"I called beause I do not have access to a mobile phone application and could not secure NFL tickets because of that. The agent explored various options and came up with a solution. Lillian was an extremely helpful agent and was great at helping and taking time to find appropriate tickets. Definately rates a five star performance."


Verified
5/5

2019-11-07

Buying sports tickets

"Both ladies I spoke with were both remarkable. Michelle, and Ashley"

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Verified
5/5

2019-11-07

First time user of Vivid Seats.

"Robert was very friendly and helpful. He clearly answered all of my questions and made certain I was getting the discounted price as a first-time user."

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Verified
5/5

2019-11-07

Lucas was amazing with helpnig me choose my tickets and explained everything to me

"Thank you for being AWESOME"

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Verified
4/5

2019-11-07

FEE DISCLOSURE

"Michael G. was extremely helpful in helping me purchase the last minute concert tickets, and made the buying experience easy over the phone. Unfortunately, I can't say the same for the website which does not disclose the substantial fees added to the cost of the tickets, before requiring your personal credit card info, which is quite disconcerting. Full disclosure should be made by vivid seats before they require your credit card information. "

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Verified
5/5

2019-11-07

New customer

"I wanted to see Blake Shelton in concert. I googled for information and found your link. I chose to do it by phone and was assisted by Lucas who was extremely helpful as I had never done this in this manner before. I got the tickets I wanted at a very good price and am very satisfied. "


Verified
3/5

2019-11-07

Ticket purchase

"You guys sent me an email for 10% off. When I just purchased my tickets, I asked the agent could she reverse the order so I could use the coupon. She stated to late. However, I got 5% off but would have been very nice if i could have use 10% off. I got the email with 10% off during the transaction."

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Verified
5/5

2019-11-06

Kind and efficient

"It was nice to have your support for buying the tickets. Thank you"

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Verified
5/5

2019-11-06

Great customer service

"Lucas was awesome and user friendly, he gets a "

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Verified
5/5

2019-11-06

Outstanding Customer Service!

"Mark gave such outstanding assistance in helping me purchase my tickets to go see The Lumineers in February! I wasn't sure if I could purchase my 2 tickets split between 2credit cards and he really knew how to execute plan B! Great small talk while doing transactions! I will definitely be calling him in the future to help find my next tickets!"


Verified
5/5

2019-11-06

Monique

"Monique was very helpful with my order and also explained how I would be getting my tickets and what I needed to do after I received all of my e-mails. She was very pleasant to speak with. Gave me the promotional deal. Will order tickets from her again. Thanks Karen Barnes"

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Verified
5/5

2019-11-06

"I called with some questions about tickets I wanted to purchase for a Luke Combs concert. Julian was extremely helpful and very personable. He answered all my questions and was able to find me the best deal on tickets!"

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Verified
5/5

2019-11-06

Yay!!!

"Joe was incredibly helpful in locating the best tickets for my needs and giving me several options! He was patient and personable and I will definitely have him help me again in the future!"

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Verified
5/5

2019-11-06

Concert ticket purchase

"Alexis S. was excellent and informative getting us best tickets we wanted."