ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-10-12

He was great.

"Well he assisted me right off the bat, he located my previous order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-11

Quick & rewarding!

"Peter was awesome & he also assisted me with great seats for my aunt & uncle who cannot walk up & down a lot of stairs. Excellent customer service."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-11

Ticket ordering

"Nick was fabulous helping me order tickets "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2019-10-11

Horrible company - issued tickets without my name on them, charged for insurance that would not pay,

"This company is a fraud. Send tickets with someone else name on them. Then charged me $126 service fee that was never mentioned anywhere on the screen during purchase and charged me for insurance that would not pay because my name was not on the tickets. When I complained they basically said "too bad" not our problem...I should have clicked on "details" before I clicked submit - who would know to do this. Then when I said the insurance company told me they would never pay my claim they said "too bad" contact the insurance company. I have put in a fraud claim with my credit card and with the attorney general."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-11

Awesome tickets at an awesome price!!

"Great experience! Great customer service! Great prices! I'm so glad I was able to get a great ticket to a football game 2 days before game! I highly recommend purchasing tickets from Vivid Seats!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-11

AMAZING!!!

"Daniel F was fantastic. Super easy to work with and incredibly helpful. Need a direct line so I can call him with all of my ticket purchases. THANKS DANIEL!! "


Verified
5/5

2019-10-11

Eagles concert

""I needed seats for the Eagles concert in Atlanta and Conner at Vivid made me feel comfortable with the process . Have used Vivid before and so far , so good . Thanks Conner ."
Doc M
"


Verified
5/5

2019-10-11

Natalia is the best!

"Thank you Natalia for your friendly good customer service!"


Verified
5/5

2019-10-11

Great Service

"Monique was very helpful to me her supervisor should take her out to lunch for a Job well done, Thank you JR"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-11

Great Service from Vivid Seats

"I purchased tickets for a college football game via Vivid Seats' website. It was convenient and simple, and the ticket prices were very reasonable. Later in the day, I called Vivid Seats for assistance purchasing an additional ticket to the football game when another friend decided to attend the game. I spoke with Lucas L. and he was great help. He was personable, knowledgeable, and his help allowed me to purchase the additional ticket in the seat immediately adjacent to the other tickets I purchased earlier in the day (same section, same row, next seat in the row). It couldn't have worked out better, and I credit Lucas L. for my good fortune and thank him for his help. It made my day! It is pleasing to receive such great service and I plan to return the favor by using Vivid Seats as much as possible to purchase tickets to future events."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-10-11

BEST PHONE I'VE EVER HAD

"Mark did a great job with getting us with GREAT SEATS at a GREAT PRICE!!!!!

VERY GENUINE PERSON

Great Conversation and helped us with are entire process.
"


Verified
5/5

2019-10-11

Great experience!

"This is my first time to use Vividseats. Brady helped me and made detailed explanations to my every question. A big thumb for him!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-11

Chris Kelley.

"Chris was very helpful with every aspect of my order and very personable. Wonderful. "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Likelihood of customers making future purchases

Verified
5/5

2019-10-10

Helpful customer service

"My customer service rep,Lucas was very helpful. My call was immediately answered. My tickets arrived on the day promised. Very professional operation. Lucas was very pleasant and efficient. I used Ticket Master for Cotton Bowl tickets in 2018 and that was a mess. Terrible customer service, long waits on hold and then they charged me for tickets for seats that did not exist. I was apprehensive going on
secondary market again but all went smoothly with VividSeats and Lucas‼️
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-10-10

100% Smooth Transaction with Dontay S. @ VividSeats

"Very simple. I called. Spoke to Dontay S. He took the time to make sure all of my personal info was correct, all of my event information was correct and even applied the discount I was promised via my email. VERY straight forward, very friendly and NO hidden non-sense. I appreciate Dontay's help and the quality service I received from Vivid Seats o verall. Price and Service cant be beat. I will buy again here. Thank you Dontay and Vivid Seats Team!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process