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Verified
5/5

2019-10-07

Awesome!

"Mark was incredibly with helping me get my tickets at a great price. I will come again. Thanks! Steve"


Verified
5/5

2019-10-07

Ordering Tickets for Dodgers NLCS

"Spoke with Connor and he was very helpful and efficient. He went over all the details and answered questions I had. It was pretty early in the morning and I appreciated his quick response to my call.
"


Verified
5/5

2019-10-07

Carlos’ Review

"I had trouble ordering online, so I called and received excellent assistance!"

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Verified
4/5

2019-10-07

Trouble app/online - Customer Service Fixed

"I attempted to purchase 3 tickets to an upcoming football game via the app and online. Both transactions wouldn't go through stating their was an issue with my billing address. I confirmed the correct address countless times. Frustrated, I called vivid and spoke to Matt(Ext 3210). Matt took care of everything and even found a discount for me. Very pleased with my experience with Matt!"

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Verified
5/5

2019-10-06

New England Patriots ticket purchase

"Spoke to Chris B. I received a 10% off offer, but when i went to the Purchase field, the discount was not applying. He helped me out and took my order over the phone. Absolutely no issues! Thanks Chris B!"

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Verified
5/5

2019-10-06

I needed some extra help with my head injury

"wow Shane is awesome...i needed some extra help picking out my seat shane went above and beyond finding me the right section in a price i could afford and its people like him that has made my injury bareable thx for your patience Shane...the meds make me foggy"

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Verified
4/5

2019-10-06

First VividSeats Purchase

"Lucas was super friendly and helpful! I called in to get help with applying a 10% discount for my first purchase, which I still don’t think was applied properly because the cost didn’t change at all. That said, he helped me finalize my order over the phone! "


Verified
5/5

2019-10-06

Wonderful Customer Service

"Just ordered Chicago Blackhawk Tickets with Mark, he was wonderful and extremely helpful, mad the process if ordering very comfortable. Thanks Mark."

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Verified
5/5

2019-10-05

Amazing experience

"Someone give Pedro a raise! He was so so so patient with my bank who was not being helpful and putting me on various holds. He stayed professional and helpful while the bank was trying to figure it out on their end when my transaction wasn’t going through. Ultimately, I was able to get the tickets. I would definitely recommend getting tickets from vivid seats!! Don’t think twice. "

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Verified
5/5

2019-10-05

Great and efficient

"Very fast and helpful. Thanks!"


Verified
5/5

2019-10-05

Great customer service!

"Brady was extremely helpful and resolved my issue right away. He helped me get my tickets as quickly as possible with my discount code."


Verified
5/5

2019-10-05

Bumpy web experience, but it all worked out.

"I tried ordering my tickets on the website, but I kept being told my billing address couldn't be verified despite copy/pasting it directly from my credit card statement. I called, and Kyle T. was able to get me all set within 5 minutes. Got my confirmation email and tickets immediately. Thank you so much Kyle!"

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Verified
5/5

2019-10-05

Great experience

"Great experience great price love site"

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Verified
5/5

2019-10-05

BEST CUSTOMER SERVICE AGENT EVER!

"I've always loved Vivid Seats and I'm a loyal customer, until today. I was upset that I didn't get the 10% discount on my ticket as promised by Vivid Seats. I called several times, emailed them and waited in a holding pattern for 2 hrs. for the Chat Live feature. THEN, Shequantae got on the phone! Incredible things started to happen! She took care of everything, credited my bill the 10% discount, gave my Vivid Seats account a credit of $20 for future events and was so sweet and understanding and diffused a rather angry customer. She is awesome and I'm back being a VERY LOYAL fan of Vivid Seats. Even though they were super busy, they still came through for me, Shequantae didn't know it, but single-handedly, she won my business back! Thank you for hiring such gifted, knowledgeable and super sweet employees!"

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Verified
5/5

2019-10-04

Awesome

"Had trouble ordering tickets and we not only received help but a better price. Thanks "

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