ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-10-09

Awesome!

"Monique was very polite, friendly,helpful, and explained all the details of my ticket purchase. A real asset to vivid seats. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-09

Excellent!

"I've never used Vividseats before but I was really happy with the whole process! I had an issue with a promo code and Daniel was very quick to respond and got it sorted out right away. We completed by order over the phone and it was very efficient and easy! Thanks Daniel for your help. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-08

Super

"He simply did s good job. Thanks for helping work things out.
Super
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-10-08

Best Service in the biz , I am buying her a ticket!!

"All I have to say is Natalia blew me away with her service, she knew I was a DAD buying Billy Ilish tickets for my 11 year old daughter and my wife and a friend( i just got the boot from the show obviously) pretty expensive. She saved me 40 bks , and let me use multiple gift cards( wich is a pain in the ****) So you know if I could buy her a beer and another ticket , I would . We are getting a nice room downtown and giving the kids an Awesome day in Chicago. Thanks for making my Daughters 12th birthday unforgettable!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-08

Dominic is awesome

"He helped me above and beyond!!! Couldn’t ask for better service"


Verified
5/5

2019-10-08

Better than the website

"I was having multiple issues attempting to purchase tickets on the Vivid website. I called Customer Service and Mark was incredibly helpful AND honored the website rate. He was very thorough, helpful, and walked me through the entire process. It was the first time I have experienced that actually calling the 1-800 number was better than the website! Thanks Mark! Go Raiders! =)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-10-08

Lillian was awesome !!!!

"I had a credit from 2018 and Lillian was very helpful on getting applied to my order and helped me get the best seats possible ! She was very nice and helpful and did not make me feel awkward with all the questions I had !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-08

Friendly and Fast!

"Friendly, and fast service, answered all my questions, thanks for your help Daniel!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-08

Thank You

"Nick was extremely helpful! Thank you so much for the assistance!"


Verified
5/5

2019-10-08

Great Job

"Brady was a big help. He explained everything and answered all our questions.
I will definitely use Vivid seats again.
"


Verified
5/5

2019-10-08

It was so easy after he explained what was available.

"I was so confused about finding the best seats to purchase on your website. I could only identify the section...not the seat.
We were able to get the four tickets at a good price. He did not rush but I spent very little time actually doing the whole purchase and everything.
I almost didn't call and wrote it off to my not knowing what to do and so just not go.
Great job!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-10-08

Brady was great!

"Brady made it easy and worked with me."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-07

Great Ticket Experience

"Pedro was extremely informative and very helpful. He helped me navigate the process to get the best tickets for me."


Verified
5/5

2019-10-07

Mark Jackson

"Mark was amazing and super friendly! He was very helpful and I got my tickets in a couple of minutes! You guys are the best! Thanks so much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-07

Smooth operator

"Thanks, Morgan, for helping me secure these tickets for my son's graduation trip!"