"The fees should be more up front online but the gentleman that called me from the online chat, offered me a deal I couldn't refuse. I saved a few bucks. Actually, $10 a ticket & I was buying multiples..! I checked other sites for tickets & prices. And I enjoyed talking to the guy that called. Dominic. Small world, he was local!"

"Quick response, can’t wait for the concert!"

"Very disappointed in customer service. Spent over $1,800 USD.. technical issue with app.. try to purchase them on the app.. had the phone in the cc #.. same one I've used online in the app. Was told by multiple employees there would be no issue... Was on the phone the next day with customer service for 45 minutes to be told - because I didn't make the purchase on the app - points were not added. The purchases never would have been made if I wasn't given the points. I never experienced this sort of treatment before in the ticket market. Will be filing a letter of complaint"

"Ashley was very patient while assisting me with my ticket purchase to my Steeler's home football game. She listened to my concerns and provided assurance by explaining every detail involved with the ticket purchase. She even offered me additional discounts on the purchase.

I am extremely satisfied with my customer service experience with Vivid Seats. However, I must advise that the process involved with "accepting" the tickets was a bit overwhelming! I also have yet to confirm that the mobile-ticket method is a smooth transition for entry into the football event.
"

"I called in to ask questions and the representative I worked with was more than helpful and I'm very happy with the service, patience, and tickets I recieved while talking to the representative. "

"Monique was gracious enough to assist me in viewable seating and gave me a great deal to the Post Malone Concert. I cannot thank her enough and will be contacting her in the near future for assistance again with events and up and coming!"

"Mark was GREAT! The process was easy and he was even helpful with helping me still save 10% on my tickets with my 10% coupon due to me having to call in. I myself work in customer service so it was awesome to have someone to represent the vivid seats company making sure he provided great customer service and answering all of the questions that I had. Thank you again mark. "

"This is my second time working with Brady he is a great representative of your company "

"I couldn’t determine what seat was available, just the section and row. Natalie helped me find that info"

"In one phone call, Brady (x-2570) was able to find me the best priced seat and helped me navigate receipt of my ticket due to my travel plans. "Customer Service" is a lost art, however, Brady won my business and future business to follow. Solid work! "

"Quick and easy. Good service."

"He was so patient with me extremely helpful and was really knowledgeable on all aspects ..your company have one heck of an awesome worker!!! "

"Absolutely amazing. I couldn't order over the app so I called and he helped me out. Very helpful!! It was very easy with his help"

"I worked with Mike and he made the ticket buying experience painless. He helped me find the best bang for my buck and was honest about fee's and my net cost. I will no longer be buying on line and hope to work with team members like mike in the future. "

"She was very thorough and pleasant to deal with."