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Verified
5/5

2019-09-28

A Great Effort from Vivid CSR !

"I was having much difficulty attempting to buy concert tickets. Spoke with John Q., he was understanding my issues & did in fact help me (I had online issues). Then I ran into issues locating my card, I asked John to hold my purchase, & could he call me back in 15 mins., which he did. His patience & efforts to help me complete my purchase were exemplary! Thank you John Q. ! "


Verified
5/5

2019-09-28

Representative was very kind and help fun. She did a great job!

"Representative was very helpful and kind. She was awesome! "

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Verified
5/5

2019-09-28

Great customer service

"I was having problems on line so I called the number listed for support. I spoke with Mark who was very friendly, has great customer service skills, patient and a professional. Not only did he help me get the tickets I was looking for, he got me a better price and location
"


Verified
5/5

2019-09-28

Mark went way and beyond helping me purchase tickets! Friendly, fast service!

"I called for a question about ordering tickets online, and Mark told me he could same me some money if i ordered the tickets over the phone with him. He saved me $32 - not a huge discount, but every little bit helps, and he was super friendly! Will definitely call to purchase tickets from now on."

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Verified
4/5

2019-09-28

Sports venue

"Everyone was very courteous and helpful. "

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Verified
5/5

2019-09-27

Best ever

"Best customer service I’ve ever received over the phone"

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Verified
5/5

2019-09-27

GREAT CUSTOMER SERVICE

"It was fast and easy. Brady was great!"

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Verified
5/5

2019-09-27

tcb, takin care of

"Julian was very helpful, made the sale and understood a problem. "

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Verified
5/5

2019-09-27

Website Frozen...

"While ordering concert tickets, the website stopped responding. I called the help desk number and explained my problem. In less time that it is taking to write this review (!!!) my tickets were on the way. Thank you Julian! "

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Verified
5/5

2019-09-27

Awesome Customer Service

"I worked with Brady on today and my he was extremely helpful. Brady was very attentive to my needs. I was able to purchase tickets and get what I needed within my budget. Very professional. I will reach out to him for future purchases."

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Verified
5/5

2019-09-27

Great customer service !

"John was very helpful in finding me the best seats in my budget. I’ve always had great customer service with Vividseats and recommend them highly!
"

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Verified
5/5

2019-09-27

Nick was awesome!

"I was a bit nervous about calling customer service and them telling me what I wanted to hear. I have never bought resale tickets and Nick answered all my questions throughly and honestly! Highly recommend Nick if you have any questions about your purchase! "

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Verified
5/5

2019-09-27

Great

"Natalia P. Help me find tickets to my first Alabama football game. I like that she return my phone call on a later date to purchase the tickets great customer services. I will be calling back to purchase more tickets to different events with my favorite sales agents Natalia P."

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Verified
5/5

2019-09-27

Madonna tickets

"Very good service, gave me many options to chose and the best price tickets. Also I had problems ordering online and I was worried because most purchase are only made online but I was able to purchase my tickets on the phone. Made things a lot easier."

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Verified
5/5

2019-09-27

Excellent Service

"I was having difficulty ordering tickets because I am not familiar with the venue. I started a chat with Natalia, and then she called me and helped me find the seats that were right for me. She was also able to help me be sure that I will receive my tickets before I travel, and help me get a discount!! I really appreciated her help and will be using VIvid again for tickets."

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