"It’s my first time buying seats for anything online I decided to go with vivid seats I decided to call to get my tickets and get a discount I saw on your website. I just have to say Ashley answered me and from that moment she was the most helpful person I mean she went above and beyond to help me get my seat I had problems with my bank authorizing the purchase and she waited and was even patient enough to be put on hold so I can deal with the bank. At the end I got my seats thank you Ashley you’re my day."
"Jonathan Q was very helpful, patient and pleasant to speak with when trying to purchase tickets."
"After having been told countless times my tickets will be shipped overnight. It is now June 13th with no ups verification for my tickets and having called customer service just to be asked questions that make no sense by someone
Named “jamie“. To be also told that “I ordered them late in the afternoon and the seller might not have had time to deliver the tickets? I feel cheated and frustrated and the fact they don’t do refunds I promise I will tell all my everyone I know to never again purchase from this website."
"Luke was extremely helpful and he was very patient with my questions.
First time that I am going to the PPL Center so I was having trouble with
ordering the seats. So I called and Luke helped me out and answered
every silly question that I had.
Great customer service. Now I know where to order tickets in the future,"
"John was awesome!! He helped me order tickets at a lower price with providing excellent customer service."
"I bought tickets for a concert and I didn't realize the total amount until I looked at my cc statement. These rip off artists charged me $200 more than a competitor's site."
"Needed to know some information about the event but I spent my money but the ticket guy couldn't give me any information about the venue I wanted to know if I could bring a picnic basket my camera and he couldn't answer that but he was ready and available to accept my money for the ticket so I think you should they should have a little bit more info on DaVinci when people are buying a ticket from them for an event don't don't have to know everything in detail but just some of the frequently asked questions would be nice and convenient now we can't get ahold of anyone"
"I spoke with Jonathan Quarles and he was able to help me find the best seats in my price range for a Rockies game. I was looking for 8 tickets and he found some great seats that would accommodate my large party. Thanks for the help Jon!"
"I had a few questions about obtaining VIP Parking and Brady answered all my questions and assisted me in obtaining a VIP Parking Pass! He was most helpful and the transaction was so easy!"
"Jonathon was super helpful and patient while ordering tickets! I would definitely return to this service because of Jonathan’s great costumer service."
"I could not use online resources, so I called up and was helped by Chris. He was courteous and gave us the seats and explained the pricing system. I have never used Vivid Tickets before but I would use them again because I had a good experience. "
"I'm not happy with my Vivid Seats purchase. The Vivid Seats website clearly states that suite tickets include parking and catering but that's not the case with my tickets.
I contacted the venue, per the Vivid Seats representative's instruction, and spoke with the suite manager. They don't have control over what Vivid Seats includes in their packages. She explained that this particular suite holder has a long standing consistent history of not providing parking passes or catering. If I want a parking pass, I can pay separately for regular parking or valet. If I want fine catering, I need to place a bulk order for food that everyone in the suite will have access to.
This is not the concert experience that I paid $700 for. I won't be using Vivid Seats again.
"
"got great phone service from Jonathan Q when trying to purchase baseball tix. Help was much appreciated!"
"Jonathan was very helpful, courteous and made my purchases pleasant instead of so stressful!! Thank You. I have your number for my next purchase . "
"ALEXIS worked to get me 3 seats in good locations - she listened and gave me options! Great service!"