"I was having troubles getting my order to go through on your website so i contacted your 800 number. Justin answered and was very friendly and helpful. "
"I just finished ordering and receiving my tickets for a big football game to be played tomorrow. I was extremely happy with my first experience using Vivid Seats, from a customer service point of view. "
"App was not a good experience. I called the customer service representative and he took care of me and found me cheaper seats."
"Angel was fantastic and very accommodating over live chat and other the telephone. He made sure all of my needs were met while purchasing my ticket for parking. I would highly recommend Vivid seats in the future. "
"Put Tyler in management!!!,I had questions on how to send tickets to someone else as a gift and I tried doing a online questions and lost internet,called and believe it or not actually he answered the call and knew all the particulars and got me going and made the process VERY easy to understand because I was buying this for my son and his wife in another state and I had no idea how to transfer the mobile to him,thanks to Tyler he made this a EASY one stop shop and all is good now!!.... I am a manager for the company I work for and I know how hard it is to get quality people,people that are great with the public,seem to actually LIKE their job and the people they are dealing with and Tyler is NO exception...If Tyler walked into my place of business I would hire him in a heartbeat! and I when I need tickets again you can safely bet I will call his ext. .....Thank you Vivid Seats"
"I had multiple vivid gift cards and they were super patient with me on the phone while I used them!"
"Jonathan was extremely helpful ! A wonderful experience since it was a very last minute purchase. Thank you !"
"Angel really got us great seats and reasonable price to concert."
"I had trouble placing my order. I had to call to get it figured out. The representative Jake Dailey was very accommodating, kind, and helpful. He got my order through in no time and even gave me his extension number for future reference. He was the definition of good true customer service. Thanks Jake! My family is going to enjoy the game"
"i talk to moe and he was very helpful of getting the tickets I wanted and at the best price. I would definitely use your company again. Thanks for your help."
"Jon was my rep & he helped me find tickets closer & cheaper than what i was looking at. Thanks so much Jon, now i can enjon even more!!"
"I had a number of questions--as well as some reservations--about purchasing tickets online for a Paul McCartney concert, but Monique's informative, efficient and professional help answered my questions and allayed my reservations. She was patient and clear in her communications, and one of the very best over-the-phone sales experiences I've ever had. 5 stars all the way! "
"This was by far the BEST customer service experience I have ever had! John was thoroughly pleasant, patient, and professional. I highly recommend Vivid Seats! "
"I had a question about a concert ticket I was looking to purchase for Riot Fest in Chicago this upcoming weekend. I was looking to buy a 3 day pass and wasn't sure which tickets were the 3 day passes on the app. So I called to find out. Monique the ticket agent that answered my call was very friendly and able to answer all my questions. Not only did she answer all my questions but found me a 3 day pass for the event at almost half the cost of the face value of the ticket. I buy all my concert tickets thru Vivid Seats and will continue to do so. And would like to end this review with a big thank you to Monique for answering all my questions and her assistance. "
"I bought $475 tickets to a concert in May. I was “guaranteed” the tickets I bought in section 105 directly in front of the stage. Vivid Seats makes a point to offer 100% buyer guaranteed tickets, however lists in fine print that your guaranteed seat can be anything “comparable”. I received my tickets the day of the event, 4 months after buying them, in section 118 directly BEHIND the stage. I contacted customer service immediately and was told the seats were equivalent and I should’ve read the fine print. The representative essentially admitted that the tickets were much worse than the ones I paid for (the ones that were “guaranteed”), but that they couldn’t be held liable for it and would not do anything to mediate their part in the deceit. I never would have paid that amount of money for poor seats. This was a birthday gift for my boyfriend and I spent the first hour of the concert being so upset that I couldn’t even enjoy it. Their competitors had comparable tickets listed that I could have easily gone with instead. I will never use Vivid Seats again."