"I was having issues with the website, Arden was so patient with me and allowed me to try out the discount codes I was inquiring about and was so kind and proactive throughout the call. They helped me purchase my My Chemical Romance ticket successfully! Next call I would definitely request Arden for assistance again."

"This was my first time booking through y'all and Richard was professional and friendly above and beyond it made the process seem so simple."

"he was great, i enjoyed the information he gave me"

"It was my first time buying concert tickets from Vivid Seats and I was a little hesitant, but I was able to find great seats at a good price and Jennifer in Customer Service was amazing and even got me an extra discount. I will definitely buy my next tickets from Vivid Seats! "

"Had issues on the website so I called and spoke to Erica. She was an absolute pleasure and got me taken care of in no time!

Note for future, because of the seemingly waayyyy to high 'Service' fees, I will probably avoid using Vivid if possible for future purchases. I understand making $$ but just adding way to much now. Would be great if tickets were a bit more affordable through vivid.

Thank you

Kory S."

"Great customer service and helped me get a discount on tickets! Quick transaction as well"

"Hello I had a great experience eith the help of Johnny Martinez! Could have not done it without him. Thanks again!"

"Prior to my purchase I requested the agent specific information on vaccination requirements for the venue, She stated that she looked into the venue requirements and I was given the wrong and misleading information to make the purchase.
I am requesting a refund and they state that since the conversation is not recorded, they are not granting me the refund unless the event is cancelled.
Do not buy from this company, It is best to go directly through the venue or ticket master. "

"Our son had gifted us a gift card for Christmas and I couldn't figure out how to redeem it online. I called and Rhea was very quick and helpful. Looking forward to a night of watching the Astros with my kids!"

"Excellent, great service.
Alfredo was very knowledgeable and very helpful in assisting me in navigating through, and in understanding, the ordering process.
He also responded kindly and clearly to all my questions, which helped in providing me with the confidence in purchasing the tickets to the football game."

"Purchased a gift card online with one credit card, and was able to apply it towards Tix Total, and then use a different card to pay the remaining balance. I was nervous something might go wrong with such a task, and with so much money on the line. However, Sammy, the rep who handled my call, walked me through each step, patiently explained the entire process very thoroughly, and answered every question I had with the utmost professionalism. I'm very excited to go to My first NHL Playoff game (GO AVS!) and wouldn't have made the purchase if there was any doubt in my mind. The call was handled with care and I appreciate the deliberate courteousness.

I recommend Vivid, and have used them in the past.

Thank you guys!

P.s. egiftcard was delivered to my email inbox immediately, and there was no additional or hidden fees for utilizing two payment methods. "

"Richard worked with me to get the tickets I wanted and guided me through the purchasing process. He was awesome and patient!!!"

"I could not get website to work so i had to call and was told it was haveing issues so it went very well less stress "

"I needed tickets for a show and the 10% discount code was not working. I called and LEO got the tickets booked, gave me some great information and managed the help me get the 10% discount. Great experience. I would want to work with LEO every time I call."

"I was able to add another ticket to my order effortlessly "