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Customer service:
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Return/Replacement policy:
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5/5

2022-05-30

Terrible website experience, but stellar phone support!

"Had trouble with online ordering. Wouldn't accept my credit card.

The phone rep was super and fixed everything.
"


5/5

2022-05-29

Great Experience

"I live in Scotland and was visiting NYC and wanted to see a Yankees and a Mets game. From long distance I was able to buy great seats at a great price. "


5/5

2022-05-26

"Had an issue with the mobile app was unable to make a purchase. Reached out to customer support and had the pleasure of speaking with a very helpful representative. She was able to quickly locate the best seats and was patient as I browsed the website I never knew existed for a view from our ticket location! Wish I would have wrote down her direct contact info for my next purchase she was awesome and deserves a promotion! "


5/5

2022-05-25

Chris is the best!!

"I called Vivid Seats to help me with two different orders. Chris was awesome! Amazing customer service. I really appreciated him giving me his direct extension so I could call him back at a later time. "


5/5

2022-05-24

Great experience

"Very helpful and professional"


5/5

2022-05-23

Illinois at Wisconsin football tickets

"I received an email offering a ten percent discount, but was not able to apply the discount at checkout. I called the customer service number and spoke with Abel A. who was most helpful. He took my order over the phone and made sure I received the discount that was offered. He was very pleasant, and carefully walked me through the entire ordering process to make sure everything was in order. It was a pleasure dealing with him."


5/5

2022-05-23

Was great to talk to a live person

"Mike V was very helpful thank you"


1/5

2022-05-21

Bought harry styles tickets

"Bought 2 tickets for 865,day before show said I didn't have tickets,but for 1000 more they had 2,scam,scumbags,do not trust them"


5/5

2022-05-21

Customer Service - Very Helpful

"Rick took the time to explain how the ticketing process worked, found seats to replace the ones that the seller would not confirm, worked to help confirm the new tickets whole i was on hold. I appreciate his patience and willingness to help me right away. "


5/5

2022-05-20

Excellent customer service

"Christian M. Made the experience of purchasing tickets a pleasure. He was very kind and helpful. I will contact Christian again in the future."


5/5

2022-05-20

Going to Astros game!

"The agent took care of problem"


5/5

2022-05-19

Marcedies R. provided outstanding customer service.☆☆☆☆☆

"Marcedies R. was amazing she was very knowledgeable and assisted with getting the tixs I requested for my Chargers game."


1/5

2022-05-18

Places order and charged my card before I was ready and didn’t complete my full request

"Completely unethical and unprofessional service. Totally unacceptable. I asked to fix my order and they refused. DO NOT ISE THESE PEOPLE!!!!!"


5/5

2022-05-16

Great service!

"I called in for some guidance and Carlos did a great job in getting me the tickets I needed and in a very fast manner. He was also very pleasant to speak with. Thank you! "


5/5

2022-05-16

Talia

"Talia help me through the process as there was a problem on line. She was excellent."