"I knew it was going to be a cold winter so I did n't wait for the
service company to fit me into their schedule , so I took a chance and ordered the parts I needed. The parts arrived in couple of days and I was up and running with heat-to-spare. I never got to say thank you , WAMHOMECENTER for great service."

"Bought an open box item which did not arrive by the delivery date. Finally shipped after I contacted them, but they sent the wrong item. They insisted it was correct! Forced me to send photos. Finally they admitted my item was shipped to someone else. Refused to make the situation right. Refunded my money after a full month of delays and broken promises. Buyer beware!"

"I purchased 3 ceiling heating units from WAM through Amazon. The units arrived quickly, but we weren't ready to install them immediately due to construction timing. By the time my electrician installed them and realized that 2 of the 3 units weren't working, several months had passed. I contacted the company via Amazon, and they responded fairly quickly. However, they argued with me about whether the units were actually broken, so I again spoke with my electrician. He was able to get one more of the units to work, although it has a long, several minute delay between being turned on and actually starting. Now I'm trying to contact them via the number they originally gave me (a cell phone # for one of the service reps) and via emails and no response. I can't even talk to anyone to find out if the delay in the unit starting is normal or if it is an indication of this unit being defective. So, I have one completely broken unit, one probably defective unit and can't get them to respond. What a waste of money."

"After numerous attempts to call and email WAMHome Center's customer support with no luck....I finally got a phone call back from them after a threatening email. They do not list a valid phone number on their website. They stated on the phone that it was an old number and that the website has not been updated. Anyways, if anyone else has the same problem their new number is: 1-***-***-****. I think it is very poor business to have to wait 10 days for a reply to an email which states they will respond in 24 hours and then try to call a phone number on their website that no longer exists. The customer service rep (Patty) that finally did call me was very pleasent and curteous on the phone."

"I just ordered a faucet from WAM and it arrived in a very timely manner and was in perfect condition. It turned out that I had ordered the wrong finish, though. I emailed them for help, and they responded right away. Their customer service is right at the top. Thank you WAM!"

"I tried to get a copy of my invoice from their site and it says my order doesn't exist. Maybe they purge their orders after some time as it's been about 8 months since I placed the order. No problems with the order and receipt of my Panasonic exhaust fan. But I tried calling twice today and waited on hold for about an hour each time with no answer."

"I cannot recommend WAMHomeCenter because of their poor customer service. The only way to contact them is through a form on their web site. The form promises a 24 hour response, but, too often, there is no response at all. If you have a deadline coming up, that's too bad.

A month ago, I ordered some track lighting parts. The first shipment to me got all the way to my local UPS office, then the address label fell off, and UPS sent it back. WAM sent it again in a timely manner, and this time I received it.

There was a problem with one of the parts. The box from the manufacturer had right part number, but the part was clearly wrong. I don't think this was WAM's fault, although anybody paying attention might have wondered how an L-shapped connector could fit into a thin, straight box. I filled in the contact form asking how to fix this. The first contact message was ignored, but I did it again, and this time a very helpful lady from WAM called me. While I was on the phone, she called the manufacturer, determined that perhaps the part had the wrong cover, and arranged for it to be sent. My WAMHomeCenter experience was not bad up to this point.

However, that was several week ago. The replacement cover, which might not solve the problem, hasn't arrive, and the contractor will need it very soon. I queried WAM last week using the contact form, and got no response. All the extra time in my sechedule has disappeared, I need to get this resolved, but I haven't a clue whether WAM will response to my plea or not. Not a good situation. I can't recommend using WAMHomeCenter unless you allow lots and lots of lead time to deal with any problems.

Follow up: After posting this, WAM contacted me and expedited 2 completely new parts to me, solving the problem. Once WAM reaches me, they are helpful. However, reaching them is the iffy bit. "

"I just purchased 2 bathroon Panasonic vent fans.After reading all these negative reviews I was worried.But received them within 5 days in great condition so.All I have is good things to say.Thanks to WAMHomeCenter.I did contact them by e-mail and they responed quickly."

"I was concerned with all the negative reviews from this company, but my experience has been excellent. I placed my order on 5/1/2012 and was advised the item is in stock and will go out for shipping on 5/2.

Although I don't have a phone number with which to contact them, the online email communication was responded to VERY quickly and politely. I will update when the item arrives.

Thanks for your customer care!
--UPDATE--
Okay, so it's been over a week for an item that was "in stock" and still no shipping information yet. I have been on hold for about 25 minutes now. Luckily I'm working in FL and they're in FL so the time zone isn't an issue. They are very polite through email, so I'm hoping that it's a glitch but something tells me I'm just another victim of their practices.
By the way, their phone # listed on BBB is ***-***-****.

--FINAL UPDATE--
Well, after spending 90 minutes on hold (don't waste your time with that approach) and several emails out to the vendor, they finally responded with tracking information. Perhaps I got lucky. I wish future customers the best, but in the end I would still have to give this company a 'C'. Keep up the good work, and good luck with future orders. I'm a satisfied customer."

"I placed an order on 1/12/12 and my account was billed on 1/17/12, but I still have not received my product as of 3/13/12 despite having contacting them by e-mail multiple times. Please beware, I believe this is not a legitimate bussiness. It seems they only take your money and then they try to find what you are trying to buy for a lower price, and if they can't find it they just don't bother to contact you and keep your money"

"First beware of any seller that doesn't publish their phone number.

Second, WAMHomeCenter, as well as other gray market retailers, highlight the importance of purchasing from authorized dealers, when in fact they are not authorized dealers. WAMHomeCenter states on its "Shop by Brand" page that they are an authorized dealer of "to dozens of top brands" and shows logos, including Grohe. I had to contact Grohe because it was impossible to get a hold of anyone at WamHomeCenter - I was told by the Grohe representative "I've never even heard of WAMHomeCenter."

Finally, I went to the Better Business Bureau to find their phone number. Not only did I find their phone number, but also discovered that WAMHomeCenter has an F RATING!

So, given the background, you won't be surprised by my experience:

On Feb 2, 2012, I place an order for two Grohe parts. Two week went by, and I asked for a status update - no answer. I followed up with an email each weekday, and none of them was answered until the seventh one, which I sent through Amazon.com. Clearly they don't operate well without "adult supervision."

Their response was, "...one of the parts is on back order, so we are closing the order and refunding you." This was their resolution after making me wait THREE WEEKS with ZERO COMMUNICATION.

One of the reps (actually there's only one customer service rep - Patti) later explained that she had contacted me on 2/16 about the back order and cancelled the order after not hearing from me. First, why would she wait two weeks to tell me that. Second, when I wrote her numerous times inquiring on status, did she think I was just ignoring her email? Third, it would seem more than just a coincidence that she waited ten days to hear from me and then cancelled on the same day I reached out through Amazon. I asked for her to forward the email to me - instead she copy/pasted "her message" ... the oldest trick that probably stopped being a trick a decade ago.

Finally, I did try calling them as well. I was on hold for 2 hours and 3 minutes - thank goodness for speakerphone..."

"Do Not Buy From Wamhomecenter if you want your products in a timely manner. I'm a contractor who used to purchase alot of product at this site & I USED to get those items quickly. On 1/18/2012, I ordered more than $700.00 in product and qualified for the free shipping. Apparently "free" means whenever they get around to it. I'm a regestered client, but I had to inquire about my tracking information, only to find out, I will not get my items until 2/07/2011. This is the second order in a row that has been incredibly slow to ship. I should have heeded all the poor reviews from other dissatisfied customers I have read recently. So much for customer loyalty. Value is a balance of cost AND timeliness. As far as I'm concerned there is NO VALUE in buying from Wamhomecenter!"

"It's been 2 weeks since I placed my order, and my status still hasn't moved from "shipping soon" even though when I ordered, they said they had the items IN STOCK.
I wrote to them a week ago, and they even wrote back they would be shipping by 1/12. Never happened, apparently.
I would never buy from this company again. I cost myself weeks to save $20. That's not worth it. I wish I would have found all these complaints sooner."

"This was my worst Internet buying experience ever. I order two items for a total of over $198.00 and although they charged my Credit Card the items did not ship. Nor did they contact me regarding why.
Here’s what their order confirmation says;
“We do our best to notify you if an item on your order is on backorder. Due to high call volumes, if you need to inquire about stock or your order status please email us at ****@****. We will get back to you in Less Than 24 hours (excluding Holidays and weekends).”
I sent more than four e-mails plus requests to chat to both the service department and the sales department but no one answered. I even asked if they could at least acknowledge receiving my e-mails.
Here’s a copy of one of the e-mails I sent them;
“I can't find a phone number to contact you but since you have repeatedly refused send a response to my request for the order status I will be cancelling this order real soon unless I hear from you. Contact me even if is to tell me you received this e-mail and will be looking into the matter. If I receive no answer I WILL cancel the order and give your company an extremely poor rating on the Web Site that recommended you which will include a copy of these e-mails.”
I tried calling but there is no phone to be had. Then I decided to cancel the order but the cancellation policy says they won’t take cancelations thru e-mails you have to call. But again, they don’t provide a telephone. Here’s their cancellation Policy;

“Cancellation Policy
Cancellations will not be accepted via email. Please call Customer Service. If we ship your order before we are able to respond to your email request to cancel you will be responsible for returning the item according to our return policy.

You may cancel an order before the items have shipped. If your order has shipped it cannot be cancelled.

If your order has been partially shipped, the items that were shipped cannot be cancelled. If you cancel the unshipped items in your order it may change your shipping fees.”

I finally decide to look for the phone number in the internet and found it. It took me several calls because they won’t answer their phone. I finally tricked them into taking the call by pressing a different button (“0” for the operator) than what they suggested. The person in the “Customer Service Department” (when I asked for her name she said “Sam”) said that they could not cancel the order if it was on back order from the manufacturer. By this time I was quite annoyed and explained that their back order policy was to send me an e-mail if this was the case and they never did. She then explained that she was talking about the “back order” from the manufacturer to WAM not the back order of WAM to me, plus if it had shipped it could not be cancelled. I then threaten to call my credit card company a put a charge back on the charges and then explained that I had nothing to do with the manufacturer. My order was with WAM and if WAM could not deliver the goods on my order then it was “back ordered” and I can cancel, period. She actually threatened to hang up when I tried to explain it because as she said “I needed to calm down.

I’m sorry but I will not use Google’s suggestions on anything anymore or anyone else’s site that advertizes and or promotes this company. Why would Google give them 4 ½ stars is beyond me. It only undermines Google. In my opinion they should a negative 10 thumbs down.
"

"Horrible experience. Bought product, had credit card charged and order was indicated as "processed." Nothing arrived after two weeks. When I contacted the business (by email only, as they would not communicate by phone) I was informed that the product was "discontinued" (although I know from the manufacturer that this is untrue. I would avoid this company at all costs."