"Free shipping, awesome coupon code and received my order in less than 24 hours from when I placed it?? It can't be true... amazing company! Packaging was cute and well protected and shipping was freakishly fast."
"WOW! Great site, good prices, fabulous shipping....what more could one need?
As a mobility challenged person, getting all of my pets' food delivered to my door in 2 days or less is AWESOME!
Sure beats trying to climb over boxes obstructing narrow aisles and putting up with snotty attitudes at the local store. Where has customer service disappeared to, especially seeing an older person on a cane having problems navigating your store several times a month for 5 years?? Or offering a "customer card" that isn't good for anything....
I LOVE Wag.com!"
"Placed my first order. Had a shipping problem, not for any fault of Wag.com. Customer service promptly offered a free replacement, which shipped promptly.
This is as good as on-line shopping customer service can be. Will certainly place future orders with Wag.com as need arises. Well done!"
"The site was very easy, not to mention fun to browse around.
Ordered a cat door, cat food and cat collar, all very well priced and arrived in a very timely fashion, as estimated. Many sites and even B&M shops do not have the brand of cat food I use, but this site does. The food came very fresh and everything was intact and well packed. I would definitely recommend wag.com for your pet needs. Not to mention they have a reward system. Not too large of an order so more reviews to come. I do have one bad thing to say though, is that they do blow you up with quite a bit of their advertisement e-mails, although you can just opt out."
"I first ordered with wag.com when I received the offer of $15 off the first order. The dog food I buy is available locally for the same price (on sale that is) but this saves me from having to make the time to go over to the pet store. When I received the shipping confirmation saying it would be there the day after I ordered it I didn't believe it. Sure enough it was here by the end of the next day. I ordered a second time and received my order again the next day. Haven't had any issues with the contents being damaged. I highly recommend wag.com and plan to continue using them."
"Wag.com has good prices (not the cheapest but certainly not the most expensive) and EXTREMELY fast order fulfillment & delivery--on par with Amazon (I guess they are owned by Amazon so maybe that has something to do with it). My last order I placed at 7:40 pm and received it the NEXT DAY at noon! I imagine the delivery speed will vary with the items you order and your location.
Their selection of products is very good; they carry most of the brands/items I buy regularly and/or want to try out.
I've done two orders so far with them. I've been lucky that I haven't had any damaged products from them (bags of food or cans of food) so far and haven't had to contact customer service.
Overall I'd say they are a good company."
"WORST COMPANY. terrible customer service. i have had 3 passive aggressive emails sent to me. will not do business with them again."
"Great customer service! I had an issue with a delivery (dented cans) and they refunded me the value of those damaged. Highly recommended. "
"my order arrived quickly, but 2 out of 3 items were already open
the dog food bag was ripped open and 25 pounds of dog food was all over the box---what a mess!
Wag.com wants me to send it back to them to get a refund, so what I hoped would save me some time and trouble has turned into a waste of time ordeal!"
"I found a great automatic pet feeder that Wag.com seem to be the only ones to carry. It is a very good price which is good for me as I needed 3. I got $15 off as it was my first order. I had a question about something so I called customer service. It was late at night and I kinda thought that they may be closed but my call was actually answered right away and went very smoothly. I have already recommended them to some friends."
"Was looking for premium dog food on Amazon, and the brand I chose (Epigen) wasn't available with them, but they linked the product to Wag.com. Hadn't heard of them before. Was very happy with the price there. And also that Wag offered a promo discount code due to it being a first time purchase with them, and was VERY happy with shipping speed. Will be using them again!"
"They are just a great company to order through, work with and get items from.. A must when ordering Pet supplies, gotta check them out, return policy is awesome too.. but the best is their customer Service, I recommend to everyone!!
Elvira Lelea"
"Ordered from Wag.com or their sister sites about 6 times now. Their prices aren't always the best, but for stuff like dog food they are competitive. I am specifically writing this review because of the great service I just received. I ordered a 30lb bag of dog food and received a 15lb bag by mistake. One e-mail to customer service and I had a shipping confirmation for a 2nd 15lb bag within 5 minutes, and an e-mail apologizing for what happened. Can't beat that kind of speedy customer service response, no long phone calls or multi-e-mail discussions about how to handle the matter. I'm just happy no cross shipping was required."
"pleasantly surprised at at the swiftness of deliveries and returns. It is refreshing to deal with Wag.com. I have NO complaints!!!"
"I was lured to Wag.com by a '20% off your first purchase' coupon. They did ship right away and the food came right on time. However, they'd thrown 2 cases of canned cat food into a huge box and, predictably, most of the cans arrived dented. Two were dented so badly the seals were compromised and had to be thrown away. I will not order from them again and I would advise other pet parents not to either. Any company that is shipping food (be it for animal or human consumption) should care enough to ensure the items are packaged appropriately and Wag clearly does not."