"Just received my order of a 35 pound bag of dog food. It arrived in two days just as they said it would. The order site worked very smoothly and I am very pleased with my transaction with Wag.com"
"I have ordered cans of dog food from Wag twice now. Both times I ordered byNature. We're very happy with the dog food itself but each time my order has been filled the cans I receive look like they have had a few bounces on the floor first. The cans are seriously dented and dinged. I ordered the same dog food from another company online and the cans were all fine. Does Wag fill their online orders with damaged goods? Pricing is fine and delivery is great but I hate feeling like I'm getting seconds and perhaps spoiled food if the can is ruptured in some way."
"I recently made my first order. The pet food is 20% off for new customers (with code SAVE20) and it came to $37.59 for a 30lb bag of Taste of the Wild. That is an excellent price for that brand, so I am pretty happy with it. The shipping was fast and free, I am sure I will be buy from here again."
"I am copying an email thread with wag.com today.
Hopefully someone in the executive offices at Quidsi and or wag will read this and contact me :
-------------------------------------------
Please call your warehouse to verify wet food went out. I need it today. I modified order TEN minutes after forgetting to add litter yesterday. Litter shows out for delivery. UPS just told me they show cat food not picked up yet. This happens with wag time after time after time. Please contact me ASAP to let me know the status. Once again I have to walk downtown to get cat food. I use wag as I don't have a car here in a Jersey City and these screw ups waste my time and defeats the purpose if using your services. Perhaps I should write a review to let others know as well so they don't have to experience this over and over again. Not to mention the numerous times we have received damaged goods or fed ex leaving pkgs outside that get stolen.
Can I bill your corporation for my time wasted constantly clearing this crap up?
Again, I'd like to know ASAP where the cat food is and if it's not coming today.. WHY?
Regards,
Adam
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Hello Adam,
Thank you for reaching out to us here at Wag.com.
I am so sorry for any trouble that you are having with your deliveries from us. I understand that you order with us for convenience and for our fast shipping of your furry friends supplies, and that it defeats the purpose when there are delays or there are other issues. I know that you need this food for your cat ASAP, so I will check into this for you right away.
Adam, I have pulled up your order and I see that we shipped this out yesterday for delivery today, 2/12. Your order is estimated for delivery today by 8PM with UPS. Please keep your eye on the tracking info for any updated scans: The scans have not been updated as of yet, but this package is not lost unless it is past the expected date of delivery. There is no indication that your order has been delayed.
Have you reported these problems in the past with us? These types of issues are not the norm around here and if you consistently are having trouble, then we absolutely want to look further into this for you and get this taken care of. We work closely with our carriers to address any and all issues that affect our customers.
Again, I apologize that you've had trouble in the past with deliveries from us. We know that we are heavily relied on for supplies for your cat, and we always want to make sure that you have what you need. If you need anything else, please let us know.
Enjoy your day, Adam!
As always, if you have any additional questions, comments or concerns please do not hesitate to reach out to our 24/7 Customer Care team. Our fab team can be reached at 1.***-***-**** or at ****@****.
Take Care,
Meryl
Customer Care Team
Wag.com, a Familyhood site
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There are EIGHTEEN problems resolved if you look at our account!!
That's an incredible waste of my time.
The litter just got delivered. The driver said other pkg. not coming today because the scan is done the night before it's out for delivery and wet food pkg has not been scanned. Again and ASAP please call your warehouse and find out what happened THIS TIME.
I would like someone from your presidents office to call me.
Regards
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On Feb 12, 2014, at 1:08 PM, Wag.com Customer Care wrote:
Hello Adam,
Thanks so much for taking the time to get back to us today. Although I wish it were under better circumstances, I hope you're having a wonderful day and are anticipating an exciting weekend ahead!
After looking into your order, I can confirm that your Friskies Classic Variety Pack is due to arrive to you anytime today before 8PM. I can also confirm that our Fulfillment Center has shipped out your package but unfortunately UPS has not updated your shipment status at this time.
If you would like to call our CEO you can contact our corporate office at ***-***-**** and our receptionist will route you to the appropriate department. Adam I hope I was able to answer all your questions today and should you have any further questions or require any additional information, please feel free to contact us at 1-***-***-**** or ****@****.
Thanks so much for your business and have a great day!
Michael M.
Customer Care Team
Wag.com, A Familyhood Site
-----------------------------------------
Sent: Wednesday, February 12, 2014
01:18 PM
To: Wag.com Customer Care
Subject: Re: Order Number
The # you gave me goes to automated system which asks you if you want to speak with customer service. This is so indicative of how I have to waste my time.
WHO is the President of Quidby and what is the #?
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Hello Adam,
Thanks for following up with us. I am so sorry for the delays you have been experiencing on those recent orders. It is definitely not our intention to cause you any inconvenience, and I apologize if we fell short of our initial shipping estimates. When delays do happen, we do everything in our power to resolve the situation to the best of our abilities. Unfortunately, due to the unpredictability of weather, traffic, and order volume, we are never able to guarantee an exact delivery date. We do everything we possibly can to get your orders out as fast as possible, although I understand that sometimes mistakes do happen.
If you would like to contact our corporate office, you will need to call the number that Michael provided, ***-***-****, and speak with the receptionist between the hours of 9:00 a.m. - 5:00 p.m., Monday through Friday.
Please feel free to contact us again in the future should you need additional assistance. We can be reached anytime, 24 hours a day, 7 days a week at 1-866-SHOP-WAG (1-***-***-****) or via email at ****@****.
Have a great day!
Jeremy
Customer Care Team
Wag.com, a Familyhood site"
"Ever since they raised their shipping cost it isn't worth paying for the already over price products. Before I would since I justified gas cost to driving to buy it but not the case anymore."
""Great Store!!! Fast Free Shipping.. After a quick review I found that the parent company of wag.com is in fact owned by AMAZON. New customers can get 20% off by using code DEVI5978 at checkout.
I would highly recommend this company!!I made a big purchase of items for my aquarium!.
I have never used their customer service but everything else seems great about this company! I would highly recoomend""
"Use code CHECKOUT20 to get 20% off your first order.
I just learned my cat has food allergies and was able to get a great deal on my cat's limited ingredient food on Wag.com.
Trust me, I shopped around (petco, petsmart, chewy, etc) and none of them had a better price.
I am a very happy customer."
"I have ordered canned cat food that comes dented. Also, though they promise delivery the next day to my zip code, items do not arrive on time and as promised. I was able to overlook the dented cans, but I am not willing to overlook the poor delivery service, especially since that is their model. Back to the small local pet store in my neighborhood even if it means more $$$. Better to support the community than a company like this."
"I accidentally discovered http://wag.com when searching for something for my cat online and comparing prices. They had a great sale, so I ordered a 20 lb bag and 24 cans of cat food. I have new kittens that were eating some junky cat food when they came, so I was trying to upgrade them to something better for them....'cept they weren't havin' it... I ordered over the Easter weekend, and Monday morning a driver delivered my huge box! Unbelievable! So much better than me having to schlepp a ton of heavy stuff...plus there was no delivery charge!! After trying 8 cans of the canned food, I e-mailed their customer service to see if I could return 16 of the 24, they e-mailed right back (no wait) and said no problem, and sent me a pre-paid UPS label. I just came back from dropping the box off to UPS, and checked my snail mail....A cute personal envelope with a handwritten note from http://Wag.com thanking me for shopping with them, and sorry the kittens didn't like the brand I had bought, hoping we can find something to their liking soon! signed "Carvell - http://Wag.com Customer Care". THIS my fellow yelpers, is what true customer service is like. I had almost forgotten...but so glad http://Wag.com hasn't. I will be using them forever - what an awesome service!"
"I received a coupon for $15 off my order from my dog's insurance company. I had never heard of this merchant before but decided to give them a try. They carry my dog's food at the same price as our local store, I got $15 off and free shipping. Too good to be true?
Within an hour of ordering, (and I ordered past most stores' business hours) I had a tracking number. In 36 hours the food was at my door. It was fresh with a better expiration date than what I normally purchase locally.
Since then I have placed another order with the same customer service experience. They carry just about everything that big box retailers carry. They have also lowered the minimum purchase requirement for free shipping from $49 to $35!
Wag.com is amazing and they have a loyal customer in me and my pets. Order without hesitation!"
"I will never order from Wag.com again. I placed an order that included two bags of Grandma Lucy's freeze dried dog food. One was expired, the other was expired within the month. When customer service reshipped the bags, I received two bags with the exact same expiration dates. In addition, one of the bags had been sliced, was obviously leaking, and then had been taped over."
"Ok, my first dealings with this company. I ordered a harness for my dog. Thought I had the correct size for his weight. The harness arrived in one day!! Boy was I wrong, so small not funny. I called Wag & explained my predicament to the reprresentative. No fuss, no muss, placed an order for a larger size, emailed me a return label paying for shipping and actually mailed my new order before I could retrieve the information from my computer. This is what customer service should be. One day delivery? Are you kidding? These guys are definitely out for your business. Five stars in the rating system doesn't do them justice, they deserve 10. I'm putting the word out to my friends, this is the place to shop."
"I am very impressed with this company. Great prices and FAST reliable service. I placed an order last night and received it at 10am this morning!! Now that's service. I'm hooked."
"Just amazing. Placed large order for dog food, pill pockets, treats, etc and it was here the next day by UPS. Picked beautifully with air bubble wrap. Great price with coupon, free shipping. This is what I needed not to lug those 30 lbs bags! Best experience ever!!!"
"Their coupon codes ALWAYS give me problems, whether it's this site or their 15 other linked/related sites. I got a coupon in the mail for 40% off dog food, went to the site to use it and it says 'someone in your household already ordered' - apparently if you use ANY of their sites you are not a new customer, even if you never ordered from this particular site before. This is the THIRD time I've had problems with their coupon codes... and the prices are awful without them"