"No conscience. I ordered 2 custom photo sweatrshirts and a toddler t-shirt in time for delivery as Christmas presents. I'm holding an emailed confirmation that the transaction was finished and the order taken. A week later, checking to see status of shipment, I found no record of the purchase and called customer service. I was told that there was a computer "glitch" on the day that I placed my orderr and that the transaction had beeen cancelled. And, oh, by the way, they were willing to refund my money. Hello, you cancelled the transaction and I have an "option" to be refunded. How about a make good. These were Christmas gifts that Walgreen's implicitly agreed to deliver, failed to deliver, and took no account that "trust" is what merchants sell. Excuse me. Got to go, I've got to go shopping to cover Walgreens error."

"I ordered an alarm clock on June 26, 2006 and never recieved it. I paid via PayPal and apparently Walgreens doesn't pick up their orders from their PayPal account. They said the only thing I could do is place another order. It has already been two weeks and PayPal assures me that the ball is in Walgreen's court. That if they ever pick up the order email, I will in fact be charged for the order (which was $159.00, so I don't want to be charged twice, obviously). Walgreens also wouldn't resolve this via email. They made me call their customer service only to end up being put on hold for 10 minutes and being told that I should have contacted them sooner since they don't show an order ever being placed. Nice, customer service. Needless to say, I won't be shopping with them again. I'd hate to have to ever return anything to them!"

"I've used walgreens.com many times and am satisfied with their service * but * this is a review of one of the products they sell (and I purchased), The Adjustable Shower Chair by COSCO.

This product is just an accident waiting to happen, as a matter of fact the chair tipped over twice while I was using it causing me to lose a tooth and smash my head on the bathtub.

This chair is poorly designed with the legs too close together making it highly unstable. I bought this seat to replace an aging one manufactured by RubberMaid which I also purchased at Wallgreens and was an excellent product.

Again, this is not a rebuke of Wallgreens but of the Cosco Product which I think is very dangerous for a person that needs assistance and should be re-called before someone really gets hurt."

"Purchased some trash bags. Great prices! Package arrived quickly and well packaged. I buy several items each month online and would certainly consider them again for my future purchases. Thank you!"

"Out of stock item advertised on internet as if in stock.
Package damaged in shipment and returned to Walgreens, who did not notify me nor get back to me when I notified them. "

"Horrible Horrible Service. I ordered some diapers at Walgreens.com that were on sale and in stock on December 1, 2004. I did not receive the order by the 10th so I called, and they assured me that they would ship in a week or two because they were out of stock. Nothing arrived by the 23rd, so I called again ***-***-****, spoke with a gentleman named Graham, who politely told me my order was CANCELLED due to some kind of computer glitch. I was really mad because this is the first I heard of it, plus the lady I spoke with on the 10th assured me that I would get the shipment in 2 weeks max. Graham told me he would check on that, because I may be on the list of people who would have their order shipped(strange that they have lists of people who they ship to and to whom they don't). He said the person taking care of this left already(4pm Thursday the 23rd), but he took my number and said someone would call me on Friday 24th. Of course nobody ever called me back, so I waited and waited until Wednesday morning the following week. I called again and spoke with Tani ext 7719. She again informed me the order was cancelled and there was nothing she could do. She offered to ship 1/3 of my original order and wanted to charge me 3X the sale price on the remaining 2/3 of the order, to which I said no thanks. I took the consumer relation address to Walgreens and I'm going to write some letters because I think this is BS. They don't ship anything, don't inform me of the cancellation for 3 weeks, they don't call me back when promised and they try to overcharge me when I call to find out about the shipment. I'm VERY DISAPPOINTED with my dealings with Walgreens.com and I doubt I will ever order again. Their customer service while polite does nothing for you to try to keep you as a customer. I guess after you get to be a big company you can crap all over your clients and get away with it. I would not deal with this company ever again.
Consumer relations address:
Walgreens
Consumer Relations
Attn: David Bernauer
Mailstop 2273
200 Wilmot Rd
Deerfield IL 60015
email: ****@****
no phone was provided"