"Beware of Walgreens.com! I ordered some photobooks online, but was not really pleased with the sizes they offered, so I cancelled my order the next day. This is when the nightmare began. I called the customer service line early in the morning so that they could stop the books before they could even be printed. But the rep could not cancel the order as the amount was beyond her authorization. She said she would forward my cancellation request to her supervisor when she got in at 9 a.m. and someone would call or email me a confirmation of my cancelled order. I followed up in the afternoon as I did not get any communication from Walgreens, and they told me that there was no way they could cancel my order and I would have to return the items back. This was irritating and made bad business sense as I had given them ample time to cancel the order, and now, I have to go through the hassle of having to re-send photobooks that could not be re-sold. To add insult to injury, they charged my credit card and emailed me the return shipping label BEFORE they shipped the items. "

"I have always been treated very well at Walgreens. Their pharmacists are very professional and helpful. The prices on products are good. I highly recommend Walgreens."

"I ordered pictures online to have them done in 1 hour and picked up at the store. I selected the store on Cooper/Warner in Gilbert, AZ because it was 24 hours. I went to the store to pick up my photos and the girl at the desk told me that they were not done because she was the only one in the store, but not to worry because they would be FREE. I asked how long they would take and she said 15 minutes. I told her i would be back and she stopped me on the way out and asked if they were professional photos. I told her yes, she said she needed a release. I told her that i would run home and get it. She asked me to wait a moment to talk to her manager. He came out and said to me that i he needed the release and that he would not be able to start the photos until i returned with the release. I asked him, why didn't anyone call me,my phone number was required to place the order. His excuse was that it was late after 9PM. I told him, "but the order was for 1 hour, so obviously i was going to pick them up, why didn't you call me and tell me that i needed a release so that i could bring it down" He would not even start the order until i went home to get it, so i stormed out and told him to start the photos so that i wouldn't have to wait any longer since it was past 1 hour. On my way out i cussed out loud, BUT..Not to anyone, it was not directed to any person. When i got back with the release, i gave it to him and said, "i hope your not planning to keep my original release because then i wont be able to copy anywhere else. he told me no, that he needed it. I finally gave into him on this. I then made the comment that i hope your not charging me for these pictures because your employee told me that it would be free. His repsonse was that she was not the manager and couldn't make any decision like that. I explained to him, that it didn't matter because i was already told this. He kept trying to dodge my question and i wouldn't drop it. He told me that he would give me a 25% discount. I then asked him, "so are you telling me that i can't beleive anything that your employees say, does that mean that they are not held accountable? He said that she didn't have the right to make a decision like that. That was a slap in my face since, 1. they didn't have the photos ready in the hour, 2. no one called me and told me to bring in the release ahead of time, 3. I went home to get the release and he still didn't start the order until i got back, so now i had to wait, 4. still argued with me about everything and 5. still wouldn't even give me my order for free, (mind you, the order was a total of $19.00) After all the hassel that i went through and poor customer service, i refused to accept his answer. He then brought up the fact that i stormed out of the store and used the F-word in public and that it offended him, even though i didnt' direct it or say it to either employee. I told him that people use that word all day long up and down the isles and i don't see you running over to them telling them that it makes him feel uncomfortuable. So now hes discriminating against me because he doesn't like me arguing with him. Since i wouldnt' budge and disagreed about the price, he said that he wasn't going to deal with me anymore and that i could pay for the pictures or he would call the police. I told him to call the police, they came and i was calmly waiting for them to tell them my side of the story. When everything was said and done, his response was "she can buy the photos or take her pictures elsewhere" This was all over $19.00 which for me was the point not the money. I will never shop with walgreens ever again. I was dealing with this unprofessional manager for 1 hour and 15 minutes and then the police got involved for something petty. (mind you, in the end, they agreed with me!) If this is the way that Walgreens in going to treat their customers, then don't shop there. And if the manager doesn't know how to deal with an upset customer, then he shouldn't be manager. Go anywhere else but Walgreens, you can get better customer service from Walmart, and thats SAD!"

"I ordered a Neutrogena product from the website and received the wrong type. I emailed then (took 1 day to return) and called the CSR. Both suggested to return the item to a store nearby for an exchange or refund. The two stores I went did not have the item I was looking for and the refund offered was in gift cards which was no good for me. So I packed the item, printed the label for UPS from their site and shipped it back. I had to reorder the same item later (this time I got the right one). I got refund in 7-10 days for the previous order. In my experience, it is better to return it with UPS if you'd like it to get a actual refund rather than a gift card. "

"I don't shop in their stores much but have ordered online and have received excellent service. I like knowing I can return a product to a store even if ordered online."

"This is regarding as Photo Department. I ordered over 100 photo prints (4x6). Both time they were shipped fast in a good packaging. I had no complains as far as their service and product. I previously ordered Poster size photos and it was very good quality prints. I used Paypal payment so that I didn't have to store my credit information on their website. "

"Don't bother trying to negotiate Walgreen's byzantine systems let alone their store level personal. Go somewhere else.

Prescriptions are seldom filled for the quantity requested. Three trips to satisfy the quantity I ordered is not uncommon, I've been up to five trips.

Walgreen's systems are a mess. 1), its not uncommon for me to enter an order on line, receive a confirmation for the qualtity ordered and get no results. Neither the store nor whoever answers the phone can find any evidence of an order entered. Showing them the confirmation is responded with a shrug. 2), its very common for me to order on-line, receive a phone call that the prescription is ready to be picked up and find the quantity is different that what I ordered. Store level personnel cannot view how many were ordered (bizarre as it sounds), so another shrug. 3), the quantities received differ between store level and the user's web account. The store knows how many pills were dispensed, I have no idea what the user history shows as its neither the quantity received nor the quantity ordered.





"

"I ordered " 4x6 Prints and 8x10 print" via online and i picked up next day. No problem found."

"I ordered Philips Norelco razor 7310 on Thanksgiving. It was a deal because of the holiday. Several days later, they sent me an email and canceled my order and saying "it is out of stock". Actually, they raised the price and still selling it both on line and in store.

If I knew the result, I could have bought it in other stores. Now I missed the deal time in other store. I wish that someone could give us fairness. I was cheated. "

"This used to be decent company to order from. I placed many orders online with them during 2003 -2005 and all went as expected.

With all the whining I am hearing now about how bad the economy is, I would think that American companies at least would be moderately interested in providing mediocre customer service. But my recent transaction with Walgreens.com seems to indicate otherwise. A whois of walgreens.com now comes back to the dominican republic: so I guess its not an American company after all? In any event, read the following ripoff account and don't buy here.

I ordered four items on Dec 24 2008 from Walgreens.com Order Number: 273700579. A package arrived Jan 1st and I found that they shipped only four out of five items, but the invoice indicated they had shipped all five. I immediately contacted them (Jan 2 2009) and sent a digital image of the package contents and the invoice. Walgreens support responded the following day and said they "would have to investigate further". A week passed and I heard nothing. I contacted them again Jan 10 2009 and notified them that I would be filing a credit card chargeback along with assorted consumer complaints about their unethical business practices. The following Monday ( 13 days later) I received an email from Walgreens support saying my missing 5th item was shipped and I would receive it shortly.

Four weeks have now passed. I made every reasonable attempt to work this out with walgreens.com. They are ignoring my emails and have in fact stolen cash money from me at this point as they never sent the items I paid for out of my bank account. I am a legally blind American citizen. I live on social security disability. This money was in fact stolen from the American taxpayer. I want a refund and I want an acknowledgement that Walgreens.com never filled my order and attempted to defraud me.

I guess it is a lot easier to steal 20% off the top then to make an honest 5% doing an honest job, eh?

"

"I like Walgreens B&M, but their online store is the worst. I placed an order, but did not get a confirmation email, so I went to check status on their site. When I clicked on the order status link on the account page, I got a message that a page cannot be found. Tried it on different browsers and got either an error or a blank page. When I emailed customer service, I got a reply that my order failed in their system and I must place it again. What does it even mean? I checked my credit card statement, and found that they did charge me $30 for the order. I emailed customer service about it, and they sent me a completely random reply about how they charge a $1 authorization fee when you update an account, but no real charge is made. Perhaps this was an automated reply, which means nobody even read my letter. At this point I was going to call, but the order was delivered. I am happy that I got it, but I am surely never placing another order on their site. And I still get an error when I try to check order status. "

"Order was canceled when items were not in stock, even though check-out went fine. Advertised items, too."

"I never actually shopped at a drug store online before. I needed a certain product that wasnt sold at my local CVS. I gotta say I was disappointed in the time it took them to actually ship the product. Another wierd thing was that they only took PayPal. I probally would not shop at Walgreens.com again because it took so long to ship. If your in a hurry and need something fast get in the car and drive. "

"I purchased several items online from them including, several bars of expensive individually boxed soap, a large bottle of shampoo, a shaving gel, and some athletes foot medication(more than you wanted to know:). When the box arrived it looked like the contents had been rummaged through and were everywhere which I blame entirely on very extremely poor packing. Soap was everywhere and very few were in the original box. They also actually completely left out a bottle of shaving gel I ordered. I was actually was almost so stunned at how ridiculous this was I was amused by the whole thing. I contacted them right after via e-mail about the missing shaving gel and they said they could not help unless I called customer service on the phone. I find this unacceptable for several reasons as you might imagine and if you take online orders you should be able to resolve customer disputes and issues online. Not happy!"

"This is one of the worst experiences I have ever had with any online store.

I ordered an exercise bike from Walgreens, because the price w/shipping was good and it was a large national chain. I mistakingly thought that the fact that Walgreens is a large national chain protected me from fraud. I was dead wrong.

After my credit card was charged, I received no emails confirming my purchase; however, three weeks after placing my order I did receive email notification that my order had been shipped. When it arrived, they had shipped me an exercise bike that is considerably less expensive than what I placed an order for and, worse, it had previously been opened.

Here is where the story turns ugly. I called "customer support" and got somebody with a strong East Indian accent who told me that there was nothing that she could do to correct the error, though, she would send an email to an "order support specialist" who would call me back within 3 days. Obviously, I told her that I had heard this type of story before and I wanted to speak to somebody who could arrange for the excercise bike to be picked up and the correct bike shipped. Once again, she told me that she could NOT help me (this is "customer support," mind you). I asked for a direct number to the "Order support specialist," but she refused to give it to me. Well, you guessed it, nobody called back.

One week later I called customer support, again. This time I got a woman with a pleasant Southern US accent (who I could easily understand). She told me that she could not find anything in the computer showing that I had ever called with a problem! She took down my information (I gave my home number, work number and cell phone number) and told me, once again, that customer service could provide me with NO SERVICE. I had to wait until I was contacted by an "Order support specialist." She would not give me a direct number to one of these specialists. That conversation was was 10 days ago and I still have not heard from any "Order support specialist."

So here is where I stand: I paid a lot of money for a product, from Walgreens, for which they shipped me a PRE-OPENED, considerably less expensive product. Their customer support (for which you will wait on hold for an excessive amount of time) will tell you that THEY CAN DO NOTHING TO HELP YOU. They will NOT give you an RMA (Return Merchandise Authorization), they will NOT do ANYTHING for you. They WILL tell you that somebody "will call you back"... and nobody ever will call you back. How convenient.

I am currently considering my options (including small claims court). If you read this and still order from these guys (who are either ripoff artists, incompetent, or both) then I will feel no sympathy when you are parted from your hard earned cash and get nothing from Walgreens to show for it. Take my friendly advice...steer clear of Walgreens online!

February 3, 2007 Update:

I was finally contacted by an "order specialist" named Ryan, near the end of January (mind you, I placed my original order on Dec. 11, 2006). Ryan told me that Walgreens contracts out to suppliers and that they have had problems with some of these suppliers. He made arrangements for the incorrect product to be picked up by UPS (which it was) and the correct product (an exercise bike) to be delivered (which it was, on Feb 2, 2007). Ryan also sent me a $25 Walgreens gift card (good only at Walgreens).

While the assistance I finally received, from Ryan, is mitigating it does not excuse the fact that I was initially sent an open product of substantially less value than that which I paid for. Even worse, the fact that customer support cannot help the customer and that I had to wait many weeks just to hear back from a Walgreens representative who could correct the situation, is totally unacceptable.

I told the Walgreens "Order Specialist" (Ryan) that Walgreens has an abysmal customer service system and apparently very poor quality control. He agreed.

As for myself, I will never order anything from Walgreens "online" again. Having read my saga...what will you do???"