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1/5

2013-01-24

"Walgreens pharmacy at broadway and Lindsey in mesa az has the worst customer service ever! I would rate them 0 if I could. pharm techs have an attitude for no reason, are rude, and unhelpful. I'm going to post bad reviews on every website I can find. I'm also contacting every Walgreens Executive I can find. We will take the thousands of dollars we spend each year to a place that treats us like they care! Bye bye Walgreens."

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1/5

2013-01-20

"They have very poor customer service and their employees are not properly trained at the Bel Air location. They do not hold their employees accountable for their mistakes nor do they accept responsibility for making them. "

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5/5

2012-12-12

"I love walgreens and they always are super nice everytime I go in their they are always saying hello and always help when I need it with a smile on their face. "

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5/5

2012-11-26

"Purchased led headlamps and was amazed by the good reviews and the price was great!"

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1/5

2012-11-04

"My wife and I needed a wellness test to meet an insurance requirement with a deadline. We registered on the Walgreen's web page set up for that purpose. Presented with an array of times we selected one that would not take us away from work and would make fasting at least 8 hours beforehand a bit less oppressive. Granted, Sunday morning seemed an unusual time, but there it was. And it was available. We arrived 10 minutes early to find some of the chairs in the waiting area covered with potato chip crumbs. When the pharmacist arrived we showed her our printed confirmation clearly stating 8am as our appointment time and were informed the technician doesn't even get in until 10am. Thanks Walgreen's! Now we're at risk of missing our deadline."

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Verified
1/5

2012-10-25

"I would like to file a warning to any person trying to fill a prescription with Walgreens # 5131, 10401 LITTLE RD, New Port Richey FL 34654. Unless you like to be treated as a criminal, go somewhere else! This is what happened to me.... It was on Monday, 10/22/12. The pharmacy manager that was on duty this day was Rachel. She gave me the WORST customer experience I have EVER HAD, bar none.

It all began around 4 PM, when I first entered the store to fill a prescription of adderall for my son, who has ADD and does not function well at school without. Normally I go to CVS, but they did not have it and referred us to Walgreens. Rachel could not enter her computer system because her password was not working. She told me to come back in an hour or so, at that time she could "use" the password of her coworker in stead.

I came back around 7 PM, she used her coworkers password but still could not find my son in her system. She then demanded I go to CVS and get a printout of all the adderall prescriptions he has had in the past, to establish a "good faith" history. She refused my request to simply call them up and ask this right there. I inquired: "But what if I just go to my computer and give you a printout of whatever?" Whereupon she responded: " Oh, I will call them up to verify it is legit."

My conclusion was right there and then that she could easily call them up to save me the trip, but that she did not want to do that. She also told me that this is the way she operates, that this drug is highly suspicious and needs to be verified, and that if I did not like it, I should go somewhere else. Mind you, I am standing there with a perfectly legit doctors prescription in my hands and she treats me like a criminal!

I really needed this prescription filled because my son depends on it in school, so I went ahead, got the requested history from (a very friendly) CVS and came right back. Upon my return, which she obviously did not expect, SHE IGNORED ME FOR OVER FIVE MINUTES!!! She did everything else first, including going back in the back to rummage some medicines around and only after her coworker, who was surprised by her behavior, mentioned me standing there waiting with the prescription and requested history in hand, only after that she reluctantly "helped" me. She took the CVS history, looked it over, then started INTERROGATING ME regarding some perceived "inconsistencies".

By then I was seething, but I still managed, barely, to answer her accusing questions to her satisfaction. By now it's around 8 o'clock, and I have been trying to fill this prescription for FOUR HOURS. She then proceeds to tell me, after having me go get the history that she still had to call the doctor to verify if this prescription is REALLY legit. And... She can't do that now because it's too late and she will have to call in the morning.

I took the prescription (which she copied anyway, why do that if you do not intend to fill it???) back and informed her I will file an official complaint against her. She said:" Why not do it right now? The store manager is right there behind you!".

So I did. The store manager was very polite and informed me that she could not override the pharmacy manager. So Rachel made me wait 2 hours on her computer problem, then sends me out on a wild goose chase getting a CVS history, deliberately ignores me after I come back, INTERROGATES me regarding my son's medical history and then STILL REFUSED to fill the prescription, and on top of that sends me to complain to someone she FULL WELL KNOWS cannot do anything about it!

The story ends with me going to another CVS in the neighbourhood, who luckily did have it in stock, and getting my prescription filled in less than five minutes.

I actually came back to this walgreens store one last time and I talked to the store manager, showing her the meds. I understand it is a controlled substance but that does not mean that everybody ordering it is a criminal!!! This pharmacy manager Rachel of Walgreens store # 5131 is completely unfit to deal with customers and should be either reeducated or fired if she cannot change her pompous attitude and her nasty habit of sending customers on wild goose chases.

I also contacted Walgreens headquarters regarding this incident. To date I have received no response, if there is one I will let you know. In the mean time, if you need prescriptions filled, please, do yourself a favour and do not go to this pharmacy.
"

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Verified
1/5

2012-09-22

"Walgreens pharmacy is really messed up. My rx says it has 3 refills and I haven't gotten any refills for over a month but they refused to fill them saying that the prescription expired the day before it says it will expire on the bottle - Walgreens screwed up. The deskclerk was not nice about it and when I asked to speak with the pharmacist she transferred me to photo - I don't think it was an accident. So now it's Saturday and I can't get my prescription or get a new one from the doctor. They are heading for a lawsuit as it looks like others have had the same issue. Fortunately Costco and Walmart are way cheaper. Good time to change over my prescriptions to a new location. They also have messed up on other stuff in my prescription and the Pharmacist - who I finally got to speak to - wasn't any help at all. Costco or Walmart here I come - and I bet there are a trail of others before and after me. "

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Verified
1/5

2012-08-12

"Their pharmacists seem to think they decide when you can refill a legitimate prescription that MY doctor wrote for ne. So when I wind up in an ER or having to cancel a trip because of too much pain frim kidney stones, Walgreens I will send you the bill."

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2/5

2012-08-06

"Use to love walgreens when it came to the photo center, not lately! Walked in today asked for some service at the photo desk, and lets just say no one was in a hurry. Two workers called twice for someone to service me, finally he came. Lets just say he is not good at costumer service!! My pictures were suppose to be ready at 3:55. I arrived at 4:30 and they were not. I understand people get busy with other things, but geez.. have some manners with the costumers! How about I apologize for the inconvenience not "your gonna have to wait". "

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Verified
1/5

2012-05-23

"no wonder this place went out of business! Horrible experience with them. I still do not have what was ordered. "

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Verified
5/5

2012-03-21

"The Sacramento at
2201 Arden Way
Sacramento, CA 95825
the pharmacist Candy Ward is the sweetest,curious,and most understanding lady that you will ever be honored to meet in your lifetime. She listens to every patient and empathizes with them. i my debt card wasn't working and i did NOT have medical insurance. but Candy Ward Pharm-D discreetly walk over to another register and put the whole cost of my medication on her OWN credit card as i was scrounging for change. as i was looking for money she handed me my prescription and told me "Have a great day , and i hope you get better soon". i am a loyal CVS customer, but because of this 1 in a million person i'm am now a Walgreens man.i now spuriously set my alarm for midnight just so i can see her to fill my prescriptions (she works graveyard). She is by far the best pharmacist in the world!! Walgreen's your have a true gem and her name is Candy Ward Pharm-D! and i say all this without any exaggeration, in all honesty this letter doesn't even scratch the surface, i would have to do a college master's thesis paper to give her all the credit she is warranted! A new lifelong Walgreens customer because of Candy Ward, Sincerely, Jesse Edwards
"

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3/5

2012-02-06

"I bought an International phone card at Walgreens. It is by the company IDT, but has "Walgreens International Phone Card", at the top. So since they endorse it I thought everyone should know that the card it worthless, there are hidden fees, and when I called IDT to complain the Indian woman on the other end of the line proceeded to scream at me when I told her I couldn't understand what she had said, and asked her to repeat it. I have used much better, cheaper phone cards in the past. I was actually being charged 40cents a min, versus the 10cents a min they advertise on the back."

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Verified
2/5

2011-12-03

"Employees are definitely rude in the Chicago one, you can get better products at CVS or Jewel-Osco."

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Verified
5/5

2011-08-29

"Quite happy with my order for contact lenses. After a 25% discount on prices, they actually beat websites that sell contacts only. Free shipping (USPS) with email notification, no processing and handling fee to cut into the coupon discount, and pending charge on CC wasn't finalized until delivery--couldn't ask for more."

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1/5

2011-08-23

"Today I bought Omeprazole Acid Reducer at Walgreens-the Weekly Ad said $6.00 register rewards.
I didn’t receive any Register rewards-the program hadn’t worked all day.
I then proceeded to wait 7 minutes for a Manager to appear.
I was told to reverse the whole transaction and come back the following day.
There was no notification at the register that the rewards were not working.
No offer to give me a $6.00 credit at the register nothing.
"

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