"Great service, friendly staff. "
"Purchased a number of plumbing items from WDC. Some of the items were initially available and delivered in a reasonable time frame. A couple of items were not available and then was told a more expensive substitute was available. Salesperson was supposed to send a payment authorization for the substitute items, but did not do so. Ended up buying items elsewhere for less. Salesperson did not credit back the original items until a manger became involved with the situation.As for the other items on order, there was no follow up from the salesperson as to when the items would be available. A faucet was defective and needed to be returned. Salesperson said she would let us know the estimated delivery date, but never did follow up. We tried to call and could not reach the salesperson. Left voice mail but never received return call.
Will not be returning to WDC for any further purchases. "
"The salesman was very knowledgeable "
"Our salesperson was a great help with everything!!"
"The gentleman who assisted me at the store was excellent. He listened to what I wanted and helped me choose the perfect stove."
"The independent installer was a smart alec. My husband asked a simple question about a shelf under the wall oven and he went into a dissertation about what a shelf was. Really? So not necessary. And, we never received our "gift" of cleaning supplies we were supposed to - we ordered ALL new appliances over Black Friday weekend. Gift never came. Also supposed to get rebates - haven't seen those forms yet either. The wall oven installation was delayed because supposedly the scheduler called me, but I NEVER got a message. Thus, we had to wait 2 extra days. All in all, was happy with the prices, but the "extras" like installation, free gift, rebates left a bad taste in our mouth."
"Excellent service from Discount Warehouse, prompt and curtious service from there contracted installer."
"My transaction was done quickly, the delivery went well, and I was totally taken by the gift I was given. I recommend them."
"I purchased stove, fridge, dishwasher, and microwave. The instore experience was ok. The delivery process was where the problem occurred. When I scheduled a delivery date I was told it would be a 2 hour window which would have been fine. When I got the call to supposedly give me my delivery time they stated it would be a 4 hour window. When I called the store to inquire why the change I was told that if I wanted the 2 hour window it would have cost me more at time of purchase. This option was not even mentioned at time of purchase."
"Good for the most part, but little incidents leave a bad feeling towards the end of the project.
Sales person was great.
A faucet part came wrong, from the vendor. It was reordered and sent directly to the client.
A toilet lever was sent in the wrong finish, I believe this was a store error. These items took some time to reorder and being at the end of the project leaves us unable to finish the job.
Devil is in the details they say."
"Saleswoman was very informative "
"We went in to look, our first time there and we were very impressed. Many makes and models and great prices. Found what we were looking for and made our purchase. Delivery the next day! Would definitely recommend to he Moorpark store."
"The manager at the Agoura store needs to be trained as to learn how to handle customer issues ... he’s a very arrogant and ineffective so called manager "
"Where to start?
1. Day one, spent 4 hours ordering fixtures for a new bathroom and kitchen remodel. Half way through, the order got erased. The sales person then missed multiple pieces and billed me for two toilets. I had to make multiple trips back to the store to get the correct part ordered and straighten out the billing
2. Bathroom faucets came in and the guy forgot to order the valves, same with the shower fixture
3. Ordered the wrong medicine cabinets (Twice) I still don't have the correct ones after 6 months.
4. IMPORTANT: it takes six weeks to get anything in. This delayed my construction and caused the plumber and electrician to come back on multiple occasions, charging me extra for the trip out.
Don't shop here!!!!
"
"They were very helpful and professional "