"Abul in sales showed us products thoroughly. We went here first, shopped around, and returned here. Price was competitive with other stores. We chose a day for delivery. A telephone robot updated us on delivery time the day before, the morning of delivery, and an hour or so before delivery. The delivery team was good at getting the old refrigerator out and new one in through the house. "
"Delivered 2.5 hours ahead of schedule, called 10 minutes before arrival. Despite repeated emails and phone calls, contacted me in TX rather than Real Estate manager in CA. Appliances arrived without damage and installed by 3rd party but dimensions were off spec."
"Patrick saves the day! He got me my DW fast and efficiently! "
"I ordered a stove, hood, oven, microwave (and microwave kit) and dishwasher by Christian and was told he would receive the appliances in 2 weeks on a certain date and then be delivered to me free of charge.
That date came, but I was not notified.
I called the next day, and Christian told me that only the stove, microwave, hood and dishwasher were in, and could be delivered in a week. The other appliances (oven and microwave kit) MAY be in in another 2 weeks.
When did he know, and when was he going to tell me?????and why promise and not deliver?
They got 2 stars because they DID deliver the appliance that they had on the day I demanded (using an outside delivery service).
Communication could/can be a lot better.
"
"We ordered a tub that was supposed to be a freestanding tub--elegant, simple, just like the ones that you see in the showroom. When we received it, it had an half exposed drained that ruined the look. We were told it was supposed to look like the free standing tubs that would expect. It was from Hydrosystems -- however, when we looked it up on the Internet, there were no examples and no photographs of the tub. We were just told that it was a freestanding tub like we saw on the showroom floor. There were no detailed specs to indicate that it was a half-exposed drained. So when we had to return it, we were charged a restocking fee. On top of that, three weeks after we returned it, we have yet to receive a refund on our credit card. No one from Warehouse Discount Center has stepped up to serve us. I have never been treated like this by a company in this day and age. "
"Washing machine delivered on time. Our water valves were corroded in an open position. The installers took the time to get the difficult installation done!"
"My experience was not the best. First of all, they billed me double for what I purchased and still have to wait to see if this has been corrected. When we were told about the rebates, we thought they would come off the total spent only to learn later that it would be in the form of a credit card to spend. Then, when the appliances were delivered, they sent the wrong oven because our sales person ordered the wrong one so we are still waiting for the double oven to be delivered and installed."
"Staff was professional, courteous, knowledgeable and proactive in follow-up communications. Plumbing specialist provided everything needed by contractor to perform a complete bathroom remodel. Staff kept me advised as to parts availability and scheduling of delivery. Extremely satisfied"
"A special thank you to Abul Saleh....you were fantastic!"
"We bought a new cooktop and the one we bought was exactly what we wanted so it sold itself, but of course we had lots of questions and David was very knowledgable and helpful. WDC was the first place we went to, and it will be the first place we will go to again when we need something from you. Thank you!...............jc"
"Laura Gerber did an excellent job with my order."
"Great service. thanks for calling ahead before dropping off."
"WDC was fantastic. I ordered my appliances and in 5 days they were here and installed!"
"After spending 10,000 for kitchen appliances I went back 2 weeks later to purchase a sink and was told a 10 day would be placed on my personal check before I could pick up the sink! Felt disrespected!!"
"Very Helpful, Sam was great and very easy to do Business with"