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Customer service:
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Return/Replacement policy:
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Verified
5/5

2016-07-30

Thanks for great customer service.

"No problemo. everything delivered in good condition. Stove works great.
Thanks for great customer service.
"


Verified
4/5

2016-07-30

Chatsworth thumbs up Agoura Thumbs down

"We do not shop in Agoura, even though the store is very close because the staff is snooty an unwelcoming. We stopped in Chatsworth to look at appliances just to see what we wanted, then go elsewhere to buy, and the staff was so helpful we stayed and bought a microwave. Wake up Agoura!"


Verified
5/5

2016-07-30

Best prices, good selection, relaxed purchasing experience

"Best prices in town, better than or matching any online retailer. Great selection in store and access to any model otherwise not in store. Friendly staff that is not pushy. Can't ask for any more. "


Verified
5/5

2016-07-29

Experience and service on top of good prices

"The best part of the experience at WDC in Oxnard is the depth of experience and customer first attitude of the sales staff, who take you start to finish from selection (and changes when we decided on something different) to installation - we bought all new appliances and bathroom fixtures and were very satisfied with the very friendly people who work there from sales staff to staff who arranged delivery and installation to the installers themselves - all very professional!"


Verified
1/5

2016-07-29

I would not buy from these people as they do not stand behind their product if something is damaged!!

"I would not buy from these people as they do not stand behind their product if something is damaged!! I was remodeling my entire kitchen and bought all my appliances, on a recommendation, (fridge, double oven, dishwasher, stove top & hood) & plumbing (sink, faucet) from Warehouse Discount Center. When I bought them the sales person was very friendly and personable. When the appliances arrived our contractor was not ready to install them so we kept the appliances in the family room for two days. Once they were installed the installer noticed that on the inside of the fridge there were numerous scratches and markings on the panel. I immediately called the sales rep at WDC and it took her a couple of days to call me back. I informed her I was dissatisfied and would like to return this fridge for a new one. She said I had to call GE directly to have someone come and take a look at the fridge. I had to take a day off work for the GE person to come out only to find out all they sent was a repair person who wanted to replace the door. I was not satisfied as I felt I did not pay full price for a new “repaired” fridge; he said he could not do anything other than repair it and I would have to go back to the place where I purchased the fridge. At this time I was not about to use my brand new refrigerator as I was still looking to receive a new one. I then again called the sales rep, waiting another couple of days for a call back. When she did call back she said they were not responsible but GE is and I should go ahead with replacing the door. I kept telling her they said to go to where I purchased the fridge and that they should take this one back and give me a new one, , that I spent over $10,000 in this store and that was the least they could do. She said she would have to take it to her manager. At this time I still was not using my brand new refrigerator. It took another week for anyone to call me back and once they did all they were going to do was offer me $75.00 back on a $2,300 fridge. I told them this still was not acceptable and wanted a new fridge as I thought that was what I was purchasing. Her manager then had to take it to the owner, this took another couple of weeks and we were now into about 4 weeks of nothing being done and still was not using my brand new refrigerator. I got a call saying they were not going to replace the fridge and I needed to call GE to repair it. I went into the store to speak with the manager in person and all he could tell me was that even as the manager he was just a liaison and not allowed to make any of the decisions. After he spoke to the owner it was decided he was not going to replace the fridge. I asked to speak to the owner so I could state my case and he told me the owner does not talk to anyone. So bottom line is a very dissatisfied customer could not even talk to the person who could make decisions. In the end after all this frustration I still do not have a brand new fridge, but rather a fridge that I paid full price for that needs to be repaired before it was even used. So again, do not use this company as they do not stand behind their product!!"


Verified
5/5

2016-07-29

Beyond the call of duty!

"Sale and install job by Premium Installation was great! New Frgidaire Dishwasher is awesome!"


Verified
5/5

2016-07-29

Kerry the Buyer

"Warehouse Discount Center continues to be the best. This buying experience was quick, to the point and I was out the door. The delivery process was equally great. David, the installer, was great and quick. Keep up the great work."


Verified
5/5

2016-07-29

Won't Buy Anywhere Else

"This was our first time stepping foot in a WDC as we have always purchased appliances at other large stores. I have to say we will never purchase an appliance anywhere else. From start to finish we were extremely pleased with the process. Our salesman was knowledgable and courteous from the moment we walked in the door. We only had to wait a few days for delivery when other stores told us 10-12 days, and our delivery showed up 20 minutes early! Talk about a win! WDC uses their own delivery trucks and employees versus other stores who contract with third parties. Our delivery was smooth and the delivery men were extremely nice and informative. I can't say enough good things about WDC!"


Verified
5/5

2016-07-29

Chef's Microwave

"Thanks for recommending a great microwave. Still trying to adjust from the prior built-in convection/microwave but love every feature so far."


Verified
5/5

2016-07-28

helpful and insightful

"Really enjoyed working with Martin at the Agoura store, he understood both my needs and the pros and cons of each appliance line I looked at. Very satisfied with my purchase."


Verified
5/5

2016-07-27

"We worked with Kate in plumbing for months as it was a new build and we needed to order fixtures for EVERY room. Then Carmen came in Later to help with our order. They were both always so helpful and professional, not to mention PATIENT!! Never an attitude when we made changes or asked too many questions. We never had such a good buying experience...anywhere! They made us feel good spending (a lot ) of money! "


Verified
5/5

2016-07-27

Center Deal

"Staff pleasant prices reasonable -products great!!6"


Verified
5/5

2016-07-27

Great Customer Service, above the norm!

"Pat, the salesperson, was extremely helpful in assisting me in selecting the right kitchen faucet, and mentioned an upcoming sale so that I could save a little more $$. He even called and left me the Order number in a voice mail, (which I ended up needing) when I went to pick up the item."


Verified
5/5

2016-07-27

Returning customer still very satisfied,

"We have purchased nearly all our appliances from WDC for several years now. Including a major kitchen remodel 4 years ago. They run a first rate bussiness with no hassels and really support you when you need warranty service and get the run around from the insurance Co. Very knowlegable staff and we find that their prices are very compeditive especially during SALE days. I recommend that you try them as I think you'll like the way they do bussiness. "


Verified
5/5

2016-07-27

"The staff was very professional. "