"I have had 3 experiences with Warehouse Discount Center, 2 of which were great and I think the last will be too, (still in process.)
#1 I have been trying to find a replacement fire grate for my extra large green egg BBQ. I tried multiple internet sites but could not find the right size. WDC made sure I got the right size and ordered and delivered it (saving me the postage,) in 7 days.
#2 I ordered a $10,000 built in Fridge / Freezer as I was told our existing one was unrepairable. Subsequently another servicer confirmed it could be repaired leaving me in a v difficult position as I had ordered a new one and it was in train to be delivered. I explained the situation to WDC and they cancelled the order and waived any re-stocking charges, much to my relief, winning my subsequent business.
#3 Co-incidentally one week later my dish washer broke. WDC helped me select the best replacement and had it installed within 5 days. Unfortunately 1 feature I was told would be on the dish washer was in fact not true and when I went into the store, the rep who had sold me the machine admitted it was his mistake and that this feature that used to be supplied by the manufacturer had been discontinued. They are getting back to me with an explanation and next step.
Overall, I think they are v knowledgeable and customer centric. Maybe just take a little more care to make sure the customer gets the right machine."
"My salesperson, Abul, made the transaction painless and the delivery men were skilled and courteous. "
"I told DWC sales associate what I needed. It was not on the floor. I trusted her opinion and choice for me and she was spot on. Many thanks to DWC for helping me during a personal crisis when I had to buy appliances."
"great store, very helpful.
Installer(s) were fantastic. "
"WDC was amazing! I could not make it to the showroom so I was able to do it all over the phone and Internet. WDC make it so convenient."
"I knew what I wanted... they had it in stock ... met the price I needed and threw in an extra and the deal was done in moments! "
"I received excellent service. All of my questions were answered."
"Great service. Sam was so helpful and made it so quick and easy. Deliveries were ahead of schedule and the personnel were professional and did a great job of setting up. This is definitely the place to go for great service and the best prices. "
"From the start of the transaction everything was handled very professionally. I was notified when our cooktop was scheduled to ship, when the cooktop shipped and the transport company called to verify delivery. The transport company that they used was very accommodating and made sure their delivery driver called 1/2 hour ahead of time. Great job from start to finish. I also like the fact that they use professional vendors for their delivery service!"
"WDC has a good variety of makes/models to choose from. Their sales staff go straight to the most expensive selections and you have to work them down from there, they will not point out options that are more highly ranked in Consumer Reports etc and at half the price of their suggestions. "
"so nice to have someone patient - taking the time to answer questions - and who is also very knowledgable about appliances - i highly recommend marty - you are in good hands."
"Outfitted a new house with WDC appliances 4 years ago. Had to replace an old freezer. First drop off was damaged in transport...no problem a replacement was shipped right away. No Hassle no problem. Very pleased with the speed and ownership of this company"
"We did a special order toilet that was delayed longer than expected. however we were
kept informed and overall it was a very good experience and we will recommend Wharehouse Discount Center to others."
"Appliances themselves are great but delivery was delayed for almost two months! And when delivery dates were scheduled, they only gave less than 24 hour notice to provide the window of time they will arrive. One of the appliances delivery date was cancelled without notice after I rescheduled my meetings around it and wasted half day waiting for them to arrive. Two stars are for the competitive prices, but you'll have to go during holiday specials. However, there is no guarantee you'll get them when you want them.
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"WDC quickly and efficiently replaced a damaged item I had received."