"All I did in this store was wait. Their "invitation only sale" was OK, but afterwards all I did was wait, wait, wait. Nobody would help me on a weekend pickup.
"she's at lunch, she is the only one who can help you, she will be back in 30 minutes" were the excuses they gave me when I had to simply pick up my items. I will never shop there again. Nobody called me when my order was in the store to pick up. How would I ever know to even pick it up?
Bad communications, and poor customer service. Never again no matter how much of a savings they can give. "
"It can be so exciting to get new appliances. It sounds even better to get new appliances at a discount. The problem we encountered is that the appliances that we pre-paid in advance came in several weeks later than promised, the sales people/management avoided telephone calls and failed to provide any communication, and the installation service that was promised was severely under qualified. We rarely complain, but we will have to say that we CANNOT recommend Warehouse Discount Center to our friends and family."
"When I ordered my appliance, I was told it would be delivered in a week. When the week passed, I called to check the status and I was told the appliance was on backorder for almost 2 months. I asked why I wasn't told this before and they said they weren't aware that it would be on backorder until they placed the order, which coincidentally happened to be the same day I called to check the status. "
"Kirk Bielke was a fantastic, helpful, accommodating salesperson. He was very knowledgable and never pushy. Always prompt, responsive and continued to help us when our appliances were installed. "
"Aside from the usual and customary good service from John Freitas, the Store Manager, Appliance Specialist Kirk Bielke was off-the-charts in terms of product knowledge and going that extra mile to make the customer happy. Kirk even figured out a way to get me a $1,300 credit that I would never have known about on my own. I cannot say enough good things about these guys. I will never go anyplace else for my appliance needs."
"Great customer service & excellent prices!!"
"I love Lu Ann upstairs in the bathroom section. She knows her product and very helpful with all the details for my bathroom remodel. They have a new employee who needs more experience in the office . I had called to arrange to have something sent to the Agoura store and when I went to pick it up it wasn't there. Things happen and it's how it resolved that counts .Luanne sent someone to the morropark store to pick it up for me and they were back in less than an hour . It's not about the mess ups it's about getting the job done in the end."
"A really good experience.. We enjoy shopping at this store.
After sales service was also excellent."
"Our sales associate in Oxnard, Darren, set up everything for our new appliances. Rebates, delivery, and great appliances for a phenomenal price. They delivered a different model oven/range than we wanted, but Darren fixed it and they re-delivered exactly what we wanted. Hassle free, and both (curbside) deliveries went very smooth. Over the years, we've purchased great appliances from WDC three separate times. Their competitive pricing and service makes them the best!"
"Very knowledge staff. Made me feel comfortable with my purchase"
"Josh does s great job. Very knowledgeable, professional and nice to work with!!"
"Sam made the experience of buying a new built in refrigerator, an easy one. He followed through with their price match guarantee, and matched the competition. They have a great installer, Jose, who worked through issues with the space provided to make our new purchase fit, with excellent results! I highly recommend this experience!"
"WDC had amazing prices on the Rohl high-end faucets. I am glad I stopped by and discovered these here. I received it within a week. Very happy."
"I paid for my tub in full and I think someone forgot to order it. I it has been a month and i am still waiting on one last piece.
"
"Had all items in stock and delivered when promised!!
A very happy repeat customer."