"I am the loyal customer that bought som many watches from the WAXX, recently I bought 2 FREDERIQUE CONSTANT watches, one came with totally different brand watch box, the other one came with the mini travel box, so I emailed to customer service and made a phone call, they said will ship the correct to me, but after one week, they dp not ship, I emalied to ask why, they said currently too busy, never give me the exact time. so disappointed with them. I am thinking to remove to Jomashop or Ashford, or Timepiece."
"Fastest shipping I've experienced and great looking watch! "
"I wanted a Tissot watch (Black Dial Steel - T0064281105200) and wanted to try one out without having to spend over $1,000. Watchmaxx gave me that opportunity at a great cost saving. The watch is very nice, and I know that I will be coming back to get more expensive items in the future. Thank you for your prompt service and the additional discount for first-timers.
Archie"
"Purchased many watches and all are top quality.."
"I placed an order for a watch with watchmaxx.com. at first I was skeptical like with all unknown websites. However, I took the dive and decided to try it. Hey.. If we don't try we won't know.
So I placed order 2 weeks ago for delivery by January 10. Today is Jan 10 and I've not heard anything nor given an update of my order is being processed... ready to be shipped or what... haven't heard anything. So I contact watchmaxx.com and asked them status and wrote that if order hasn't shipped yet then I'd like to cancel. Next thing I know... I get canceled order email. I wrote back.. oh I see you canceled.. no explanation as to why.. so they tell me cuz I requested it if order hasn't shipped yet.
WELL! If seller was professional and in legit business they would have responded with an apology for lack of communication and let me know ow the status of order and then confirm if I still want to cancel. But instead they coldly canceled without explaining or saying anything.. as though they were happy to get rid of a customer. After a cpl emails back and forth asking what went on.. I'm still confused and would NOT recommend this site. It definitely is suspicious!! I would never order from here nor would I recommend this site. Customer service and communication is lacking terribly."
"I purchased a Omega Seamaster 300M and found the pricing, and payment options very competitive. The service was excellent as well! I will be coming her first for my next one! Thanks WatchMaxx!"
"My second watch from Watchmaxx, and a other easy deal on a brand new watch. They consistently have the best price, excellent service and quick shipping. I will absolutely be back! Thank you!!"
"excellent customer service and watch selection "
"Love this watch, it's beautiful and elegant highly recommend it "
"Easy to order great order follow up updates. I had a terrible experience with an other vendor that I paid for the same watch and I am still trying to get reimbursed by Venmo."
"I was very happy with my purchase, and even happier to get it for $260 total. most places have it listed $315+ tax (Amazon $305+tax)."
"The watch came exactly as described, perfect in every way. The price was great and so was the full experience!"
"A beautiful watch for considerably less money than from any other retailer on the web. Even received a ten percent discount coupon to make the purchase even sweeter. Shipped free of charge and received unbelievably within 24 hours. To top it off it came minus the sales tax.
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"Great communication, customer service and fast shipping! I ordered a watch for my husband for our anniversary and of course it wasn't the exact one he wanted and Jose worked with me since we had all the original packing and paperwork intact and I had reached out immediately. So thankful and my husband was happy! Just have to get it sized now!! "
"Slow delivery and over priced company. When you attempt to cancel your order they are non responsive to numerous cancellation requests. Then when you ask them for a return shipping label they just ignore your cancellation requests. You receive no assistance!. When you ask for them to refund the difference where the watch was found for less money, they refuse. They had the opportunity to cancel the order before the watch ever shipped and chose not too. Then they make up information that is not true to support their position for no refund & no shipping label. I would strongly recommend you "Not Do Business With This Company". They are a dishonest & narrow minded company that are more concerned about losing money than dealing with their customers fairly and ethically. If they would have been reasonable and honest with me, I would have done much business with them in the future. Now I want everyone to know how dishonest they are. They are greedy and their management team / customer service is non existent. They are more concerned with making a dollar than doing the right thing. Please know I am not a competitor, but rather a consumer that this company took advantage of. I have learned my lesson and will not be taken advantage by them again. I would rather pay hundreds dollars more than shop with this company again. Any other watch site is better than this place. "