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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-12-06

Excellent

"Excellent excellent excellent "


Verified
5/5

2017-12-06

Love Mayfair!

"Always have a great experience and delivery time is great! "


Verified
5/5

2017-12-06

Great Product

"Product arrived on time and in great condition. Will shop at Wayfair again."

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Verified
5/5

2017-12-06

I love Wayfair. I love that they had so many beautiful products and frequent sales.

" I have been please with all but one thing I have bought so far. The thing I didn't like I was able to return very easily."


Verified
5/5

2017-12-06

Jan's Cart

"We had fun putting it together. The directions were clear and easy to understand. The product is a very nice addition to my kitchen. Stylish and functional and it did not cost an arm and a leg. Happy with our purchase. The mattress we bought our granddaughter was delivered on time and she loved the quality and design. The portable computer table is exactly what I needed. Thank you Wayfair...I will be back for more I'm sure."


Verified
5/5

2017-12-06

Very good

"I was satisfied with the merchandise "


Verified
5/5

2017-12-06

My ottoman

"It was fast and it was beautiful! Thank you "

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Verified
4/5

2017-12-06

Ambiguous

"It is difficult to answer this as the staff who answers the phones are very good , helpful and to be commend .
However the shipping warehouse sadly doesn’t follow through with I have begun to believe was the most pleasant experience in on line shopping.
Having received a damaged sink which was graciously excepted for exchange,I’m still waiting for this to occur.
I can understand things happen beyond control,but it seems to me that I should have been kept informed by the warehouse...it is called customer service and reflects on a otherwise fantastic company.
"


Verified
5/5

2017-12-06

Love it!

"I have never had an issue with any purchased nor the quality of product. My experience has been easy and very satisfactory!"


Verified
5/5

2017-12-06

Wayfair has the best customer service

"Our items arrived damaged. All we had to do was call Customer Service and we were refunded immediately. No hassles. "


Verified
5/5

2017-12-06

Excellent customer service and products.

"I always had a great experience with their products and customer service. "


Verified
5/5

2017-12-06

Perfecto

"On time and just as described "


Verified
5/5

2017-12-06

Awesome Delivery

"I love Wayfair! It is my one stop shop!"

Detailed Review Benchmark + -
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Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-06

Repeat Customer!

"So many great products, excellent customer service, and fast delivery. We are beyond satisfied!"


Verified
5/5

2017-12-06

Excellent buying, issue resolving, and returning experience

"Excellent buying, issue resolving, and return experience "