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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
4/5

2017-11-17

Too many returns, mostly my fault but sometimes theirs. Love all my purchases that are at my home!

"Mostly great, even calls they were very helpful. The products are of great quality."

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Verified
5/5

2017-11-17

end table

"received new end table, love it just the small size i needed. delivered in just a few days"


Verified
5/5

2017-11-17

Great price & fast shipping!

"Easy to order. Fast shipping "


Verified
4/5

2017-11-17

Items were great, service not so much

"I was charged 3 weeks after I made my purchase! 3 weeks.....I could have cancelled my credit card in between that time and they would have been screwed. And then I get this email. I’m pretty sure it’s been 2 months since I made the purchase. Why such the late responses? Be faster. Be better. "


Verified
5/5

2017-11-17

love it all thanks

"love it true to it's quality look forward to more shopping in the future
Happy Holiday's to you all at Wayfair ..............Blessing
"

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Verified
5/5

2017-11-17

I LOVE Wayfair

"Good quality products, great prices "


Verified
5/5

2017-11-17

Overall experience purchasing multiple items from Wayfair

"My experience was great! I purchased multiple items (a bed, two sofas, rug, etc) and everything arrived on time in good condition and quality. The entire process from ordering with help from very helpful and knowledgeable Customer Service through manufacturing and delivering made it so easy.
Thanks!
"

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Verified
5/5

2017-11-17

Replaced broken chair

"We have ordered numerous items and are very satisfied with your service. Replaced broken chair promptly."


Verified
5/5

2017-11-17

High quality goods at a great price

"Due to the excellent selection, I almost always find what I need at Wayfair. Prices are amazingly low. And if I’m not satisfied with the product, they make it right. "


Verified
5/5

2017-11-17

Satisfied Shopper

"Prior to my purchases from wayfair, I was jaded on ordering any item online... Every item I have purchased from wayfair has surpassed my expectations. I have recommended to many different people to go to the website and shop with confidence that they will be satisfied."

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Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-11-17

draperies

"Good quality, service and was what we were looking
"


Verified
5/5

2017-11-17

Wayfair is the BEST!

"Love most of the items I purchased, but when I need to return something, it's very easy, and the refund is done very quickly!!"


Verified
5/5

2017-11-17

Wayfair

"Love Love Love Wayfair!
Great products and fabulous customer service
"


Verified
1/5

2017-11-17

Still Waiting

"I ordered an office chair six weeks ago and the anticipated delivery date has been revised twice. It is a week past the last revised date and no new date has been provided, and still no chair. My experience with Wayfair in the past has been excellent, but the lack of clear expectations on this transaction (while I blame the manufacturer for the actual delay) has been poor."


Verified
5/5

2017-11-17

Great product

"Beautiful rug and delivery was ontime. "