"after having a disappointing experience with the main line, reps, and non-knowledgeable phone reps, I joined the professional program. The rep was great, saved me money, and was a pleasure to deal with."
"ordered colour ''linen'', this is what it looks like for real. Asking wayfair for return and full refund, they making it hard by withholding the shipping fee for returning obviously wrongly advertized item. Make first good fotos of the stuff u sell people, instead of mesleading customers!!! No more shopping here! you will be approached by my lawyer!"
"This is the worst experience. Tiles were sent in wrong colors, re-ordered twice and they couldn’t not fix it. Lost a lot of time and money and end up ordering from somewhere else and redoing the floor. Stay away, they look cheap but you will end up paying much more"
"this place is a joke do not buy anything from this place! the items you get a horrible quality for the high price tag and then when you believe you have paid your account off you get harassing phone calls months later saying that you still have a balance and its been collecting interest so a 30 dollar discrepancy turns into a nearly 300 dollar payment in less then 4 months. pathetic, and since I'm a web user they don't send out statements. i will not be buying anything from wayfair again and i will be telling all my patients who move to the Seattle area to avoid at all cost. this is what i get i guess for buying furniture online. next time i will just be going to a store and buying better quality with better service, then crap with just as **** service "
"Ordered some knit potholders. They were about $32. They were so stiff and thick a sane person could never describe them as potholders. They were really trivets--to put a hot pot on. Returned them and was credited $18, after all their shipping charges and whatever. Ridiculous nonsense. I wish I'd checked here first. "
"Just moved into a new house. Needed the cabinet ordered quickly so I ordered it in advance. It took over a week to ship and once it finally got a scheduled delivery date, I got a phone call that they LOST my order and would need me to call and reschedule another delivery date once it was “found”. I called and the customer service was absolutely horrible. She was sloppy, rude, and mumbled into the phone whilst laughing and talking with other coworkers as if there wasn’t even a customer on the phone! She never once offered even a single apology. She was to return my call and never did. So I finally called back again and she said “oh yeah. We found it. Can’t deliver for another week” .... took nearly a month for delivery and I will never spend another penny at Wayfair and I highly suggest nobody else does either. I’m nervous to open the package - if the quality is terrible I will be contacting the highest management possible. Never again. Don’t buy from Wayfair!!!!!!!!! "
"Found a great price on a bedroom dresser and purchased it. Got a delivery date of 2 days later. I was excited. Shipping date came and went with no delivery. I checked the tracking number provided and FedEx claims they haven't even picked up the package yet. Wayfair claims it shipped and FedEx has it. Then they say the shipping label printed 2 days prior but it's still sitting in their warehouse. Then I had a hassle trying to get a refund, as they say, they can't issue a refund until the order shows as returned. It never left! This was my first and last time dealing with wayfair. Horrible shipping updates, and play the blame game with FedEx.
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"first didnt delivered the right date made us wait then delivered a broken and damaged table. Horrible company. "
"Their delivery dropped off a 100 pound sofa on the first floor (I live on the 2nd). I hurt my back trying to carry it up and am going to sue this trash company."
"I purchased a total of 4 La-Z-Boy pieces. All from the James collection. Two Power-Remote-Headrest & Lumbar Recliners, one full reclining sofa, and one manual rocker. They were all delivered as Wayfair arranged. Upon setting up the sofa I noticed just above the handle mechanism a small portion of the leather was wrinkled. It was not bad enough to be ugly, but definitely noticeable. I contacted Wayfair and they went out of their way to make it right. I am 65 years old and not the easiest to please, and rarely make comments regarding purchases, but I just had to give Wayfair a well earned attaboy. They take care of their customers."
"I saw a great sofa on Joss and Main ( a Wayfair brand) it was the right color and advertised on sale as $399.00 Awesome! When I clicked to add it to add it to my shopping cart the price changed to$514.00. I contacted customer service and was told that the thumbnail said " as low as". I took a screenshot and sent it again to customer service to show it didn't say " as low as " it showed a gray sofa at $399.00. I was told that they " we're sorry for my frustration, but the price remains. This is how we do business. I reached out to them one more time before contacting the AG s office of consumer affairs. This is a classic example of bait and switch. "This is how we maintain our margins" and "we have no intention of changing the price" I am going to contact corporate headquarters in Boston to let them know what I think of their business practices. FYI Wayfair brands netted 6.2 billion in FY2017"
"To clarify the situation leading to my refund:
In no way was "order ######## not right for me". This couch would have been splendid had it arrived when promised. I ordered it on Nov 10th and was hoping to have it in time for family arriving for Thanksgiving. After that didn't happen I thought - okay, well at least I will have it in time for the holidays, and planned to have it when I held our annual Christmas Party on Dec 22. Still nothing.
After not receiving it I spoke to your service team and was promised to have it by January 3rd, and when I spoke to the trucking company, was assured I would have it by January 6th at the latest.
Today I phoned and was told the delivery was scheduled for this coming Saturday. Unfortunately we are leaving town for 3 weeks starting this Thursday and there will not be anyone here to receive the couch, or even to help the delivery driver (as we had promised we would be here to help offload the couch, etc.).
The problem lies not with Wayfair, but with who you have contracted in Colorado to do your deliveries. If you look at your tracking information, you will see that they have had my couch at their location in Colorado Springs since December 14, 2018. We are 2 1/2 hours away from Colorado Springs. The roads have been clean and dry except for a few days of snow, and even then the snowplows took care of the highways immediately. We live right off of Highway 285 and have easy access to deliveries. We are also here all the time (it is our business as well as our home). We are here to help with the off loading of any delivery as well.
To say that I am extremely dissappointed (with Wayfair) is putting it mildly. I could not recommend this company after this experience."
"For a variety of reasons, the shipping process for a five-item shipment was a disaster. Wayfair's customer service could not care less. Wayfair would not event contact the shipper that it selected to determine why four out of five items were never delivered."
"Quick to dispatch poor quality goods which were returned same day. 29th November these goods were returned and I still await refund. Promised of credit last week still have not materialised so I am chasing again today. Shipping cost will be deducted apparently. Never again ! "
"I placed an order for 2 items though Wayfair. The 1st item I ordered was curtains & the color was not as described so they wouldn't match my stuff so I returned them & I had to pay for the return shipping even though Wayfair didn't accurately describe them.. Not cool, but not a big deal either. (I was able to get a refund on the return shipping through Paypal.) The 2nd item was a bed frame & it looks awesome - exactly as expected, BUT some of the welding dripped into the screw sockets so it was stripping the screws on the legs. I contacted Wayfair's customer support to order just 3 replacement parts (the footboard & 2 legs). The rep was pretty quick to respond & said they would send out the replacement parts at no charge to me. I placed the order on October 25th, got the details worked out with the rep on November 19th, the replacement parts were supposedly shipped on November 21st, & expected delivery date was November 26th. 2 days after I was supposed to receive the items, I emailed the rep I was talking to before to ask why I hadn't received my items yet. No response. The following day I contacted Fedex to see if there was an error on their part & they informed me that Wayfair only created a shipping label, but Fedex never received the package to be shipped. I immediately contacted Wayfair's customer service again. This time I was told that I would be contacted by a manager within a couple of days to resolve the issue. I never heard from a manager, but (4 business days later) I received an email saying that my package was lost in transit & that they ordered replacements again & that I would receive them by December 10th. Then today I received an email saying that the item is on backorder & I won't receive the replacement parts until January 22nd. So it will be nearly 3 months before I will supposedly receive the replacement parts since the date I placed the order... OH & I can't even review the item on their website until I have received those parts, so I can't even warn others about this ridiculous experience. Fortunately, my dad was able to get the pieces together so I can still use the bed, but we are worried about the integrity of the bed & that we may not be able to reassemble the bed after disassembling it when I eventually move. I was super excited about the products I purchased & I fully anticipated buying more from Wayfair in the future & I already recommended people to them. However, after all of this I will never shop there again & I highly discourage anyone else from doing so."