"The knives I ordered from Wayfair didn't fit my holder. Every time I contacted Wayfair about returning them, I received an immediate and helpful reply. I made a mistake and sent them back using the U.S. post office. They lost the package. Wayfair credited my account for the return any way and said they would track the package for me.
I will definitely buy from Wayfair again. They are great! "
"On several occasions I have added items to my cart only to have them dissapear. There are many items listed/shown that are not available. I had ordered a chair in a bright green color, it was in my cart as a bright green, and I received an army green color chair. I called customer service and I was told I ordered the army green color. "
"I am very pleased with Wayfair"
"From the smallest items to the large furniture pieces I have never been disappointed by Wayfair. The selections give me the opportunity to stick to my budget. New items are added constantly and even if I am not ready to purchase, I love to browse the site. Variety is the key plus the great service if you do have a problem. Love them."
"Great products and service!!!"
"The Wayfair team was very helpful in making sure that I got all the assistantance I needed. "
"I ordered 2 different sets of dishtowels. One half was delivered without incident. The second delivery brought me an expensive, king-sized, wool blanket. When I brought it to Wayfair's attention online, it was awhile before hearing from them. Pretty soon, I received an email that informed me the dish towels I originally ordered would be sent and they were sorry for the mistake. Again I brought up the blanket...I was told someone else would get in touch with me concerning that....but, it might take awhile. A person on the phone said it might take up to two weeks to arrange a return. I told them I would be going on vacation and wanted to get this matter settled beforehand. Well they said for me not to worry about it...if their follow-up on the return didn't take place before my leaving...I could keep the blanket!!! My dish towels cost around $35. The blanket originally cost $150. I can't imagine a business being successful if this is how matters are resolved. I will not order anything more as I am not happy with the level of communication between customer and company."
"Fast service, Good prices and I love my rugs and desk."
"Ordered rugs bedding and smAll furniture items. All look wonderful in my home and of good quality. Great website "
"Customer services has been great , always, very helpful and pleasure to deal with since I started shopping this past year for the first time, two room size rugs are very beautiful, good price, lots of selections, work great for my needs.
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"I ordered and received a ceiling light which was too small for my room. My fault. I called Wayfair to ask what my options were for returning the light. The rep told me I could get a credit and use it for future purchases and Wayfair would pay for the return shipping. I had found a light that would be the right size and ordered it through the rep immediately since it was in very limited supply. Wayfair sent me an email with instructions on how to return the unwanted light and the return shipping label. The rep said once Wayfair received the unwanted light in undamaged condition, the credit would be issued to my Wayfair account. Since I ordered a new light, I could call them back and have Wayfair take the credit from the unwanted light and post the payment back on my credit card. Once I received the credit I called back and they issued the credit to my credit card. Perfect! Great service!"
"I have bought several pieces of furniture and I am never been disappointed. Easy to shop easy to purchase and always delivered on time. "
"We have ordered three items from Wayfair - duvet covers, duvet and bench. All arrived in good condition and all seem to be good quality. The duvet was an especially good bargain and is serving its purpose well as we move towards winter. There is lots of choice at Wayfair and the descriptions are pretty accurate. "
"Quality, received on time and great value!!"
" I have ordered and received everything from rugs to outdoor furniture from Wayfair. And I have never been disappointed. Delivery has always been prompt, And my purchases have always been inexcellent condition. I have found that the descriptions of the items is always right on, sizing is correct, colors are described perfectly. I will continue to use Wayfair. "