ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-11-07

Great prouduct for your money

"Wayfair is a great company "


Verified
5/5

2017-11-07

Daughter's furniture

"Great prices, quick delivery and easy to assemble."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2017-11-07

coverlet

"I was really disappointed with this coverlet. Some of the print was faded out and it didn't look like the picture shown in the catalog. I would like to return it but there was no paper work in the package ... "


Verified
5/5

2017-11-07

Customer Service and Selection

"WOW! Wayfair has it all! They are quick and efficient!"


Verified
1/5

2017-11-07

Cancelled order

"Wayfair cancelled my order after sending me shipping information. Said the items I purchased had been oversold and we're not longer available. Very disappointed."


Verified
5/5

2017-11-07

Wayfair Experience

"I had researched many headboards, and chose a lovely King gray padded one from Wayfair. The price was right & delivery occurred just as scheduled. We ordered several blankets & a duvet cover also, and love all we received."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-11-07

Pleased.

"Loved the quality. Arrived quickly. "


Verified
5/5

2017-11-07

Exceed expectations

"I received the product and was excited how the product exceeded my expectation"


Verified
5/5

2017-11-07

Great experience

"I was looking for a small table for my front porch. I looked on numerous sites for the "right" one. Found it on the Wayfair site and ordered it and received it in such a timely manner. It was exactly what I wanted and for a great price. Came in perfect shape and just needed about 15 minutes to put together."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-11-07

Great service

"Saved money and items arrived in timely fashion"


Verified
4/5

2017-11-07

Great options, great prices, little to no customer loyalty appreciation

"Wayfair offers a wide selection at a fair price and is my "go-to" as I am in the process of furnishing a new house. My orders have always arrived timely and packaged well. I have purchased everything from light fixtures to furniture to a soaking tub and nothing has ever arrived damaged. When I have had to contact customer service, they have been very helpful and polite. My only complaint is Wayfair does not seem to appreciate loyalty from their customers. In the past 12 months I have ordered over twenty home items and written reviews on the majority of my orders and have yet to receive any sort of customer loyalty reward. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-11-07

Great service

"Every order I have placed with Wayfair I have received quickly and all products were of exceptional
quality
"


Verified
5/5

2017-11-07

"Checkout process seems to glitch sometimes but otherwise happy with site and our pieces"


Verified
5/5

2017-11-07

Great service and cost.

"I like wayfair because they are easy to work with and have a great selection at a reasonable cost. Much easier than going out to fight traffic. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-11-07

Great customer service.

"I purchased several things from Wayfair. Loved them all. Customer service is great also. Highly recommend !"