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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-01-22

Way Fair

"I have always been well pleased with every one of my Wayfair purchases. Not just the quality of the items but also the pricing and the care taken in the shipping process and customer service when needed"

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Verified
1/5

2018-01-22

Where's the beef??

"Never received the merchandise and nobody can find the order. We stopped using Wayfair, there are so many other options out there...."


Verified
4/5

2018-01-22

where's the chair??

"I ordered 2 bustemante club chairs. One chair was delivered on this past Friday and other one is vacationing in Memphis TN. I was told I should receive it by Tuesday of this week. When I called Wayfair for help, they were wonderful. Nice and helpful. By the way, I love the chair. It was perfect for what I needed."


Verified
5/5

2018-01-22

Oops, I ended up with 2 rugs!

"I purchased a gorgeous rug for my Daughter and her BF as a gift for their new home.As I was checking out I was offered a final shot to purchase damage insurance and decided to accept it. Fast forward to delivery of rug on Friday, when she called me, thrilled with the rug, but confused that she got 2 identical ones. Uh oh! Can't be!
I called and spoke with an awesome customer service rep. She had no idea how it could happen, where I was thinking that it happened when I finally clicked yes on damage insurance. Either way, I needed to send one back.
The Service Rep made it all so easy, not even blinking that the information for return needed to go to my daughter as she has the rug and lives 2.5 hrs south of me.
I couldn't have asked for anyone nicer, more helpful, empathetic, and able to address the issue quickly.
We will prob never know how I ended up with 2 rugs, but the process to return the second one is in process now.
Can only give it 5 Stars but would give it 10 if it were an option!!
THANK YOU!!!!!
"


Verified
5/5

2018-01-22

Storage Bench

"The quality of the Storage Bench was excellent! It was exactly as pictured on the Wayfair website. It was my first time purchasing from Wayfair and it will not be my last based on this experience."


Verified
5/5

2018-01-22

Kellie

"She was awesome and super knowledgeable "


Verified
5/5

2018-01-22

I love my items

"The experience with wayfair was wonderful,and i will be back again soon to order something else from you all."

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Verified
4/5

2018-01-22

Love Wayfair

"Your company has beautiful products and customer service is easy to work with. I receive many complements on my purchases!"


Verified
5/5

2018-01-22

Friendly service, meh furniture

"The furniture looked nice but doesn't feel like the best quality. For the price though it seems like an even trade off. I ordered a love seat, a matching chair, and a coffee table. The table and love seat were damaged, when I called customer service they were very helpful and polite. They gave me a refund and said I could keep the damaged items. So overall, I was quite happy with the selection and service from this site."

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Verified
4/5

2018-01-22

Delivery is good although box may have some damage

"I find that I have a good delivery based on how well the item is packaged. The outer box is usually pretty beat up with a few openings. The inside contents are fine only because of the inner packing."


Verified
5/5

2018-01-22

Excellent

"Quick, Nice product,no demidges"


Verified
5/5

2018-01-22

Excellent service

"Again Wayfair delivers - excellent service and reliability!!"

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Verified
5/5

2018-01-22

fast shipping

"I've recently ordered about 6 things from Wayfair. One of my rugs was delivered the day after I ordered it! Everything I have received so far is great quality and just how I expected based on the photos/reviews. I will definitely continue to use Wayfair."

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Verified
5/5

2018-01-22

Closet Organizer

"Organizer was exactly as represented."

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Verified
5/5

2018-01-22

I love the Christmas tree, arrived in time and it looks beautiful. Thanks a million from a very pleased customer

"Great experience. Thank you, for sure I will use you again...."