ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-01-20

I love Wayfair!

"I am absolutely thrilled with my experiences with Wayfair! Fast delivery, good prices and the most cordial staff! They always keep me up to date with my orders and are wonderful with returns! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2018-01-20

Very Nice

"The small rugs I ordered were just as pictured. The order came in two deliveries. The first arrived quickly but the second took a bit longer. All in all very satisfied with my purchase. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-01-20

Awesome style

"Arrived in timely manner and good condition. Opened box and loved color and fabric. Easy to assemble. Good price. Easy to order. Loved my new chair! "


Verified
5/5

2018-01-20

Awesome, as always!

"I've never had a bad experience ordering from Wayfair. I especially love that the deliveries are by the book. I get the 30 minute in advance call from the guy, the doorbell rings in 30 minutes, I open the door to the most courteous, helpful, and efficient people who are in & out . Nothing complicated about it. "


Verified
5/5

2018-01-20

Great customer service and product selections!

"Great products & Customer service. I've only had problem with 2 products so far from the many items and their customer service department listened and remedy the situation right away. I buy almost all my decorations & furniture from them and so far A+ on all."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2018-01-20

usually don't trust on-line ordering.

"Past experience will kinda predict future responses. Well, I can say, that I'm overall satisfied with my experience here. I bought a few items: ceiling fan, area rugs, pads, storage chest. OH, and chairs. And I can say, that yes I'm pretty satisfied. Range of quality and choices; beside made in China, is really better then other retailers. If my experience continues to be positive, I don't think I'll ever step into a department store again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Happy shopper

"Since I first discovered Wayfair, I go there first before I buy anything significant on line. Usually I find a competitive price and a high quality product. When an item arrived recently and was not as expected I notified them and within 24 hours the solution to my problem was on its way. I plan on shopping at Wayfair for quite sometime since I make most of my purchases on line and do a lot of comparison shopping."


Verified
5/5

2018-01-20

Awesome

"Everything I ordered came just as expected. From my electric reclining chair to my bathroom bins happy with it all. Will be using Wayfair for a long time."


Verified
5/5

2018-01-20

Very simple

"Nothing much to tell. I shopped on your website, I bought and you delivered. The item was very nice"


Verified
5/5

2018-01-20

Great!

"On time as expected thanks"


Verified
5/5

2018-01-20

Excellent Service

"I had a complaint about a product and Wayfair took care of it immediately. They are true to their word and their service is excellent!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

A Garbage Can that is not trash !

"Great experience provided by Wayfair. Easy to order and received my garbage can in a timely manner. Love that they call you as they are coming to deliver, especially with there being so many stolen packages these days."


Verified
5/5

2018-01-20

Beautiful rug.

"Great experience ! Delivery was prompt."


Verified
5/5

2018-01-20

Love wayfair

"Love the products and if anything is ever wrong, returns are super easy! I love wayfair!"


Verified
5/5

2018-01-20

Great product and pricing!

"I ordered two end tables from Wayfair and not only were they just like they were pictured in the photos, the quality and price of the product were excellent! Great first time experience with Wayfair!"