ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-01-20

Wayfair is Awesome!!!!!

" Excellent customer service. Love Wayfair!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Great Pricing & Fast Delivery

"Had no problems but I have not put it together yet. the pricing & delivery were great "


Verified
5/5

2018-01-20

Notified me every step of the way

"I’ve ordered many things from Wayfair. They are a great value- high quality, low cost. Some items arrived in a few days, some took 2 weeks or more! But they told me right from the start how long it would be, when it shipped, 2 days out, and when it was delivered. I love this company. I’ve returned a few items,too. Nice people, easy process. "


Verified
5/5

2018-01-20

Great shopping & delivery

"Great experience would recommend highly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-01-20

Great experience with Wayfair

"I ordered a table and four chairs for my garden, and then a cover for same.
I am delighted both with the product and with the excellent customer service, including a call with Glenn Fitch to request information about the cover.
"


Verified
5/5

2018-01-20

Great first experience with Wayfair

"I have been looking for a kitchen island to expand counter and storage space in my small galley kitchen. I had checked Haywire, Wayfair, Amazon, etc. I finally decided on Wayfair because of the description of the storage and the additional info on the width of the island with and without the spice rack and towel holder. My son and husband put it together in one evening with minimal trouble. It went together well, no problem with post holes or in the directions included. It goes extremely well with my cabinets. The island came packaged with foam and other packing and in 2 boxes. I was concerned when we received only the one, but my question e-mailed to one of your representatives was answered within 24 hours. I don't have the name in front of me at this time but I did send a ++++ rating for his quick response, clear answer and expressed concern that I was happy with our purchase. He invited me to respond with any other questions or concerns. I would definitely recommend Wayfair to others and will return to look for other future purchases."


Verified
1/5

2018-01-20

It looks good in the picture, it was a terrible cuality, hard on the seat, my body heart when sit on it. Terrible choice.

"1 put 10. I wish I could send it back."


Verified
5/5

2018-01-20

Headboard

"Easy shopping, great selection, quick, on time delivery too"


Verified
5/5

2018-01-20

Heated mattress pad

"Product was every bit as good as advertised"


Verified
5/5

2018-01-20

Found Great Bed

"Great bed and price delivered on time. Thank you. "


Verified
3/5

2015-01-11

"Item ordered was not the color combination I expected. It is a lot darker and does not work for the area intended. Also, took a full two weeks to arrive....I put that down due to possible holiday orders."


Verified
5/5

2018-01-20

So awesome!!!!

"Great prices, excellent selection and speedy delivery. Will definitely be a returning customer!!"


Verified
5/5

2018-01-20

Very Pleased

"I have always been happy with Wayfair products and service.
"


Verified
5/5

2018-01-20

Great

"Great delivery and packaging, American made excellent quality."


Verified
2/5

2018-01-20

"We ordered a dining room table and loved it, however the shipping was horrible. We have a P.O. Box and it was left outside in the snow on a weekend (when the business is not open). It was also left at the front door of a very busy road. Thankfully an employee drove by that same evening and put it inside "

Detailed Review Benchmark + -
Overall product shipping and delivery process