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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-01-20

Seashell chest is perfect!

"Gorgeous chest of drawers with amazing detail to design! So very pleased with my first purchase from Wayfair!"


Verified
5/5

2018-01-20

Love Wayfair

"All my experiences with Wayfair, so far, have been outstanding. I have purchased a bedroom set, mattress, patio furniture, sleeper couch and more. CSR are always helpful so a very painless experience. Delivery in a timely fashion. Great deals and products. I tell everyone, “I am a Wayfair girl, love Wayfair!”"

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Likelihood of customers making future purchases
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Verified
5/5

2018-01-20

Great quality, fast delivery, fair prices.....

"Great quality, fast delivery, fair prices.....Perfect!"


Verified
5/5

2018-01-20

Wayfair rocks!

"I love shopping at Wayfair. Their products and delivery are always as promised."

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Verified
5/5

2018-01-20

Excellent

"Great experience, and quality of service"


Verified
5/5

2018-01-20

Bedding

"Arrive quickly. Good quality"


Verified
5/5

2018-01-20

Chair

"Chair arrived on time, well wrapped and as promised."


Verified
5/5

2018-01-20

My favorite "'go get it " place.

"I always have a great difficulty with gift giving. I usually end up crafting or making myself. I don't know how I found Wayfair but I am so glad I did. There are so many cool options for everyone and myself. I really enjoy the quality and super easy ordering process. Thank you so much for such a professional company."


Verified
5/5

2018-01-20

Best quality at an affordable price

"Got my dinning table and couch! I'm so in love with both!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Great products

"Great products and quick delivery of items. Very pleased"


Verified
5/5

2018-01-20

Quality website

"I ordered a lot from Wayfair and was extremely happy with almost all of it. No trouble with returns and everything is presented accurately. Will be ordering more in the future "


Verified
1/5

2018-01-20

My love seat without legs.

"This item left the factory with no legs on 12/15/17, l received the legs on 01/17/18."


Verified
5/5

2018-01-20

Fast

"It was my first time and I was impressed "


Verified
4/5

2018-01-20

A lot to choose from.

"Great experience with items and descriptions which is important when you’re spending thousands on furniture. Only rub is when what you purchase gets cheaper right after you buy it. 7 Days after delivery to get the sale price credit, after that, tough luck. "


Verified
5/5

2018-01-20

Great job Wayfair

"I ordered a chair slip cover. It was to big and I kept it to long and Wayfair still allowed me to send it back. They even paid for the return shipping. The young woman who helped me was pleasant and helpful. "