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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-01-20

Wayfair does an excellent job!

"Ordering thru Wayfair is fast and easy. They ship items promptly and well packaged."


Verified
5/5

2017-12-05

Wayfair is wonderful!

"I have been buying all kinds of products from Wayfair for a couple of years and I have been very happy with almost everything. The one or two times something wasn't right, customer service was committed to resolving the issue as fast as possible! Wayfair is my go to place to shop for my home!"

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Verified
5/5

2018-01-20

Get what I want

"About 3 years ago I started on line. Wayfair was my first. Since then I order whatever I want and get colors I want with notifications of restocked if not available. Sales are daily and shipping time accurate. "


Verified
5/5

2018-01-20

Kitchen island

"The Kitchen island was received in excellent condition. It was well padded to make the shipping damage free. The island was received with all the parts. The wood is a good hardwood. It was easy to finish and put together. It looks lovely in my kitchen and the size is very handy in helping me prepare meals and snacks. I love the added storage space of the 2 drawers and the shelves underneath.
Thank-you Wayfair!
Brenda Hamner
"

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Verified
5/5

2018-01-20

" I love Wayfair! I have spent a lot of money in the last year and every purchase has exceeded expectations! Thank you Wayfair "


Verified
5/5

2018-01-20

Customer service

"I had some problems with a few of my orders and when I called in the customer service was very kind and thorough and helpful!"


Verified
5/5

2018-01-20

First Time User!

"I was happy that I had so many choices available in finding an area rug. Unfortunately I knew the minute it arrived I had selected the wrong one. I thought it would be hard to return it even though I never fully opened it. I called and the agent that answered assured me that returning it was no problem. He even told me that since this was my first order I wouldn't even be charged for the return. He emailed me a return sticker immediately and the next day all I had to do was take it to Fed X. All so easy I will definitely be reordering my rug and many more items now that I know how reputable and easy they are to order online. "


Verified
5/5

2018-01-20

Will review after return if asked

"The review I gave was for item delivered. It arrived quickly, was as described, of good quality. But it was a gift and the recipient wanted a larger wreath than the one I ordered. It is the first time I have had to return an item to Wayfair and I am anxious to see if the process is as easy as insinuated. Contact me in a few weeks and I will be glad to give my review."

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Verified
5/5

2018-01-20

Order to delivery

"Every aspect of this bit of business was professionally handled plus what you said - you did.The article I received was easy to set up / true to specs /a quality product.The best part of all this : it makes me smile every time I see it/ use it.
"


Verified
4/5

2018-01-20

Ordering from Wayfair

"Ordering was easy, affirm payments very simple and delivery was on time"


Verified
5/5

2018-01-20

"Excellent customer service! Awesome merchandise, great quality at good prices!!!"


Verified
5/5

2018-01-20

Satisfied

" Found some good items. Quick delivery. Couple items I had to return and it was easy "


Verified
5/5

2018-01-20

All good

"I've been very happy with my purchases. I needed customer service only once and she took care of my problem right away at no expense to me."


Verified
5/5

2018-01-20

Excellent Service

"Wayfair always delivers safely and in a timely manner."


Verified
5/5

2018-01-20

Marvelous

"I love everything I have purchased from Wayfair.Everything arrived promptly and in good condition thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges