"I was having trouble finding the rugs I wanted for my new LR floors and furniture. I found just what I wanted at Wayfair...and I have never shopped there before so I was hesitant. I was so happy when I received the rugs on time, as anticipated, and even better than pictured/described. End result = A+"
"Everything I ordered was just wonderful. I did have a slight problem with one items.but the issue was immediately resolved by customer service."
"I love shopping Wayfair. Great selections and every pay."
"I have been completely satisfied with my purchases from Wayfair. I look forward to doing more business with them!"
"It came on time and was in good order."
"I received prompt, courteous service. "
"Such a great web retailer. They stand behind their products 100 percent."
"This Christmas gift was out of stock. We are still waiting in January. "
" Customer service not good ?"
"I ordered a cabinet and never showed up on the day it was suppose to be delivered. After numerous calls they told me it was lost. Complete waste of my day. A good company would have called me right away, so I didn't have to sit around all day."
"I placed an order for a Christmas gift for my wife and the order went through fine. The product did not arrive within the specified time line so i called Wayfair to check on the order. They told me that the order was cancelled afterwards as it was flagged for potential fraud. I was told that an email was sent which i did not see because i saw the order confirmation and thought it was fine. Plus i don't check this email address frequently because of all the spam one gets from online shopping. I shop online tremendously and have never had an order cancelled for fraud after it was placed, never. I've had transactions not go through due to it being flagged for fraud, but i know immediately at that point and don't receive an order confirmation as i did here. Someone could have called me to inform me.
Being that this was a Christmas gift it was very important for me and this left me in a big bind because the item because no longer in stock on their website. Whats worse is that when i called wayfair to check on the order status the person on the phone could not help me otherwise and put it in their system for someone to call me back from the department that could help. I NEVER received a call, not even weeks after.
I've never had such a poor experience from a popular company like this and could not be more disappointed."
"I ordered some products from WAYFAIR for Christmas presents around first of December. The items arrived in a timely matter as was stated and I was impressed with the quality. I was afraid that the items would be of lesser quality because price was marked down. Normally dealing with online companies I have not had good luck but absolutely LOVE Wayfair! I will continue to do business with the company!!"
"I have bought several things from Wayfair and have been happy each time. "
"Excellent prices and quality of products"
"easy to put together and look great!"