"Very unhappy with Wayfair. I attempted to place a sale item in my cart on December 26th when within a few seconds the price changed to a higher price! I terminated the purchase at that time due to suspicion of Wayfair but ended up purchasing it at the higher price. Contacted Wayfair customer service A. Trevor but was simply told that the manufacturer controlled the pricing...not happy."
"Love the pieces that I ordered for my dining room! They look perfect with my table! They were just what I wanted and were as described on the website! "
"Wayfair s billing errors make for a bad customer experience. "
"I always come to Wayfair for any home goods or furniture needs! Great selection of styles to choose from at even greater prices for any type of budget. Their super timely shipping service & hassle-free return makes the online shopping experience such a breeze!!"
"Wayfair and their affiliates are wonderful companies to deal with. Excellent service, they stand behind their products and make shopping so convenient. Now that I am in my 80's I do most of my shopping on the Internet with these companies. You can trust them. "
"The television console is nice enough. The measurements are correct and looks like the photos on line. The delivery system is terrible! They do not mind setting a four hour window for you to wait only to keep changing it. Out delivery ended up being at 5:15 pm when our window was form 8-12 in the morning. At 4 pm they wanted to reschedule for another day and we refused."
"Quick, responsive and products are good quality, people easy to work with"
"Returning items without packing slips was difficult even for FedEx office staff! I have had great success with way fair merchandise. This was my first return. Probably will not order anything else in the near future."
"did not met my needs. could not find what i needed."
"Purchased a beautiful ceramic bird bath. Received in broken pieces. Friendly operator solved problem quickly and fairly. "
"I ordered a couch that came quickly and was delivered professionally. The entire experience was problem free and I love my couch!"
"Tried to order a small dining set which was priced at $367. Was told it was out of stock. Notified 2 days later that it was availabl. Tried to reorder but order wouldn’t go through. Tried to call and order but rep couldn’t get it to go through again. Was again notified that it was available. Same experience. Rep told me this SKU should not have been sent to me. The next day they told me I could order the dame set for $870! They said they are not responsible for price increases. Something shady about the entire experience."
"The coffee table I ordered from Wayfair was delivered timely and looks just like the picture. I have ordered from them before with no problems thru the whole process. I will continue to order from them and would recommend them to my friends."
"been very satisfied with all of my purchases & the shipping time and delivery"
"I received a defected item, I went online to request a return and replacement. The process was easy and I received follow-up instructions on the return and I have already received the replacement."