ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-12-12

Perfect landing table

"I had been eyeing this table for quite sometime, and finally pulled the trigger to buy. It was shipped in a timely manner in perfect condition. My husband easily put it together, and had it ready for me when I got off of work. It is the perfect piece at the top of our staircase. It is very sturdy and looks like an expensive piece of furniture. I would highly recommend to someone else, and would purchase it again for myself!"


Verified
5/5

2017-12-12

My Wayfair Experience

"I have been ordering from Wayfair for a couple of years now and have found them to be prompt , accurate in their depictions of their merchandise , and with a return policy that is very easy to do -"


Verified
5/5

2017-12-11

Always get what I shop for!

"Always deliver on time! Items always looks like description!"


Verified
4/5

2017-12-11

quilt and shams met with relief and approval

"This was the 4th attempt at finding the color and size I wanted/needed for the bedroom we had just finished remodeling. The only thing was no bedskirt included and/or recommended. I was very pleased with the color and so relieved I could stop looking! I do still need to find throw pillows but they can wait. "


Verified
5/5

2017-12-11

purchased dining chairs

"prompt delivery and excellent product
"


Verified
5/5

2017-12-11

Pure Joy

"I've purchased items from Wayfair numerous times over the last couple of years & have always been pleased."


Verified
4/5

2017-12-08

Online furniture ordering

"Everything was good the only thing I would do to the website is have a diagram with the measurements on them. I'm trying to get a corner bookcase that fits in a small corner. A diagram with a top down view of shelve with measurement would be a valuable tool"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
2/5

2017-12-11

Purchase Not Delivered

"Don't trust Wayfair to actually deliver your expensive purchase. Items show "delivered " on Dec 5
Today is Dec 8 but no package in sight. I'm out $600!
What can I do?????
Never trust Wayfair again.
"


Verified
4/5

2017-12-11

Condo bistro

"Took a bit longer than expected to be delivered ; otherwise excellent"


Verified
5/5

2017-12-11

Love Wayfair

"Wayfair stands by their products. I had A small crack in a dining room chair and the immediately sent me a new one. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2017-12-10

I love the item I bought!

"Love the item but not happy it took so long too get from freight company! They didn't respond too me until I made some enquieries! Finally had delivery 8 days after arriving at freight company. Wayfair was great getting things moving and I will definitely use them again!!!


"


Verified
5/5

2017-12-10

I absolutely LOVE Wayfair!!

"Not only does Wayfair have a fantastic selection of everything you could possibly need for your home, but prices are amazing and shipping fast and free! Lifelong customer here!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-10

Love Wayfair team!

"Truly amazing team! Delivery guy was so professional and kind. Really appreciate there's effort!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-10

Never a disappointment

"I am always pleased with Wayfair with their products and their delivery. Never had to return anything.
"


Verified
5/5

2017-12-10

excellent experience!

"After our move, I have bought many things at Wayfair and I am very happy with their handling the business. Thank you! I am recommending Wayfair to all my friends."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process