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5/5

2003-04-11

"Excellent product! I was able to install the replacement 106 hour hard drive in my DirecTiVo system (Philips DSR6000r) in about 15 minutes and I was recording my favorite shows within an hour. I also noticed that I am able to scroll through the menu screens much quicker than before and that's a nice benefit. The instructions provided were clear and precise - very well done. I recommended your product to a friend and he was very impressed with my opinion of the product. Keep up the great work!"

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5/5

2003-04-08

"Michael and Jeff and outstanding to work with. The customer support after the sale is second to none. They answer e-mail promt and quickly. There knowledge about the Tivo unit is outstanding. I would highly recommend them, and will do business with again should the need arise.

Thanks guys
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
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5/5

2003-04-02

"Excellent communication and lightning fast shipping. Product better than described. Excellent vendor!!!!!!"

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5/5

2003-03-26

"These guys are modern professionals. Their website was clear and friendly, offering all the prep I could need. Then they sent it so fast and it was, indeed, just as easy as they said it would be. And hey, that's because they made their product so good! Great idea sold well with a more than satisfied customer. Makes me wonder why more aren't like this. Nice one, fellas. --RS, Wash DC"

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Delivering products damage free
Delivering products on-time
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5/5

2003-03-24

"Great people to work with! They were extremely responsive by both e-mail and phone - spent a lot of time telling me they did not have to sell me something. But I was GLAD I bought from them! Unit (HDVR@) with extra hard drive and dual fans came very quickly, setup was smooth - and they gave me advice to sell my old Standalone TiVo unit. What could be better?! In my opinion, not very much! A real pleasurable online buying experience!"

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Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Ease of ordering online
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N/A
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5/5

2003-03-23

"TwinBreeze Bracket (full) which includes new fan, extra fan, torx(2) and other hardware. Basically everything you need if you are doing a HDVR2 upgrade yourself. Great product, excellent service. Clear instructions. Easy to do the job. Would heartily recommend to anyone who is handy enough to use a screwdriver. "

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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall web site
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5/5

2003-03-16

"Everything was exactly as ordered and exactly as their web site said it would be. Their instructions were top-notch."

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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-03-15

"Great upgrade kit! I got my 80 GB Drive yesterday and the kit installed like a champ. The TiVo is working flawlessly. I'm very pleased to have all this extra space. Now I don't have to delete programs simply because I'm starting to run out of room on the TiVo. Also..now "Medium" is the lowest setting I'll do for shows. I won't have to worry about recording at "Basic" just to optimize limited space anymore.

If I have any more TiVo upgrade needs in the future, I'll certainly look at Weaknees.com!
"

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5/5

2003-02-28

"Everything about weaknees.com is top notch, from its website to its tech support. One, small question I had about my TiVo upgrade kit was answered literally minutes after I'd posted an email, and the self-installation manual was as clear, concise, and thorough as any I've ever used. A terrific experience from start to finish."

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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-02-20

"FLAWLESS. MECHANDISE WAS PERFECT AND ARRIVED IN THE SCHEDULED TWO DAYS. I COULD NOT BE MORE PLEASE"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
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Overall web site
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5/5

2003-02-12

"The product was as described on the website. The ordering was easy and quick with no quirks. Delivery of the order was prompt and well packaged. All in all a very rewarding shopping experience."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-11

"Great product and wonderful service from Jeff of Weaknees.com. They really care about their product and gave me the support I needed."

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5/5

2003-02-04

"--Quick response to email questions.
--Quick delivery
--Easy install directions
--Pre-formatted drive was in perfect working order, including TiVO system software
--Turned a nightmare (TiVo drive failure) into blessing (increased new drive from Weaknees records over 3x more!)
"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall technical support
Being easy to reach
Resolving problems
N/A
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-29

"I previously upgraded my TiVo brand 60 hour Series 2 and added a 120GB hard drive which I purchased from Weaknees.com and it went very smoothly. I just received my new hard drive that I ordered from them for my Sony SVR 3000 and the installation was extremely easy once again. As before, the instructions were simple to follow and made the install a no-brainer. Well, almost anyway. I did have one question to ask about the jumper on the existing hard drive (not their fault, just my lack of knowledge). They replied to my email with the answer within 5 minutes so my install was not held up at all. And also since I live in CA, I received the poackage in two days by Fed Ex ground. Ordered Monday and received Wednesday.
Many thanks to Weaknees.com!!
"

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability