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1/5

2003-08-26

"I am not satisfied with Weaknees at all. I ordered a replacement kit and they shipped me a add on kit which had the wrong instructions and no OS on the drive so it was useless. When I contacted them they were short and simply told me that I ordered the wrong kit which I disputed. I offered to pay the shipping cost both ways to meet them half way and they simply restated their policys to me. I do not recomend using them....Go elsewhere"

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5/5

2003-08-23

"I am 100% pleased with my purchase and the company. Their web site is well designed. Navigation was quick and easy. I found so much great information on their site. The web site contained information regarding my Tivo problem, how to repair it, even the consequences (like what data would be lost). I was completely prepared! My hard drive replacement fixed my video stuttering problem. The package was securely shipped and everything I needed was included - even the superbly written instructions - and if I lost them I could always download them from their website.
The ordering process was quick and easy too. I give Weaknees.com 10 out of 10.
"

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Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Web site being easy to use

5/5

2003-07-31

"These guys are great. I have never before opened any electronics product and so I was a little nervous about opening up my Directv TiVo, but the instructions were great. When I got it all hooked up I had a problem becuase the screen was stuck on the "Powering up" page, but I called Weaknees and they told me what the problem was and how to fix it (I had installed one of the wires backwards). I opened it up again and fixed the problem and in no time I was back watching my favorite shows. I HIGHLY recommend these guys especially if you are not especially knowledgeable about electronics. "

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Is trustworthy
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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall web site
Speed of web site
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5/5

2003-07-13

"Ordered my TIVO replacement drive annd requested overnight with saturday delivery. No problem! They had it shipped and provided me with a tracking number . It only took 20 minutes for me to swap the hard drive. Great instuctions. Plugged it in and was running smoothly again! There is no way you could go wrong here,

Mike
"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-19

"What can I say? I ordered a TwinBreeze bracket for my HDVR2 on Monday, then I had it in my hands on Tuesday. Talk about a well-designed bracket! Wishi I thought it up myself! Included all the parts and tools I needed to get the job done as well as clear, concise instructions with photos. If you need to add a 2nd hard drive to your Hughes HDVR2 TiVo, get this TwinBreeze from Weaknees.com and you will not be sorry!

Not to mention that the e-mails sent to me about my order were timely and descriptive. The way businesses should be run!

I am MORE THAN completely satisfied!
"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-06-12

"Ordered my Tivo upgrade online on Monday night. Then called them Tuesday to change the shipping to overnight. They were very accomodating, and I received my upgrade yesterday. The product and service is teriffic. Literally took me ten minutes to complete the upgrade to 140 hours of recording time. Even though I know my way around computers, these guys make it so easy that even a complete novice could handle it with no problems.

Highly recommended. I wouldn't hesitate to deal with them again or recommend them to others.
"

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Overall quality of the company
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
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Web site being easy to use

5/5

2003-06-10

"I highly recommend Weakknees for TIVO upgrades. I purchased a 105hr upgrade for my Hughes HDVR2 on 6/2/03 and it arrived on 6/6/03. The packaging was excellent and the directions for doing the upgrade were very explicit and easy to follow. Anyone with some common sense can do the upgrade. Thank You Weaknees for making my TIVO
better than ever...John Brown
"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-06-09

"The order was shipped the next day and the tracking number was provided."

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-28

"My order shipped the same day it was ordered and arrived as promised. Installation instructions were great and everything worked perfectly."

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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-24

"I was amazed when the product arrived the very next day (4/24/2003).
I asked a technical question regarding compatibility of the product when used to upgrade an alternate machine that it was not ordered for, via E-mail. Their prompt reply was clear and succinct.
All things considered, this company's support and response times are superior to any other Internet-based vendor I have ever done business with.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

MVT
5/5

2003-05-07

"This was the best move I ever made! I had a bad hard drive on a Hughes TIVO GXCEBOT. They talked me OUT of paying them to put it in and into trying it myself. Not only did that save me money but it was extremely easy to do! The instructions were very easy to follow and within 20 minutes it was done! I'll be back for more!"

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Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-05-02

"Great price! Great product! Great instructions make it very easy to install the dual hard drives and fans! I am very pleased with this seller! What else can I say except that I recommend Weeknees to everyone!"

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Is easy to do business with
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Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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5/5

2003-05-02

"The instructions were excellent and the installation went flawlessly. "

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Is committed to quality products and services
Is consumer focused
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process

5/5

2003-04-19

"Great Product, Great service, Great communication! I had a bad hard drive on my Sony Tivo unit. I was able to replace the hard drive and triple the capacity for under $200. In less than 30 minutes I had it changed out. These guys Rock!"

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Overall quality of the company
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-19

"I couldn't be more happy with the service I recently received with Weaknees.com, I placed my order on Tue and received my order on Fri, the packaging of the hard drive was top notch instructions were very very easy to follow..
Thanks again
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site