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Verified
5/5

2003-11-09

"I ordered an upgrade kit for my TIVO. It shipped and arrived promptly, the documentation was excellent, installation was quick and it now works perfectly. I have never done business with Weaknees before, and I am extremely satisfield."

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Verified
5/5

2003-11-05

"Recently purchased an upgrade for my 60 hr TiVo and added about 160 hrs. Great product, great service, great results. I can't say enough about well this went. From ordering online to now having 222 hrs of recording capability, it's been a great experience. After debating and researching for about 6 months I decided on weaknees.com because of the positive feedback from other consumers, length of experience, usefulness of website and their availability to answer any questions I had."

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Verified
5/5

2003-11-02

"Great productg and fast shipping. Can't beat weaknees.com!"

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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2003-10-09

"Good prices. Arrived quickly. Install instructions worked perfectly."

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Verified
5/5

2003-10-08

"My Tivo hard drive crashed and I need a new one. I discovered Weaknees on the web and they offered replacement drives at the right price.

The service was excellent. From the moment I ordered to the time I installed the drive, everything was clear, the information accurate, and the product was first-rate. All the materail I needed was there, along with excellent instructions.

A good company with good people. For a consumer, that is really all we ask!
"

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Verified
5/5

2003-10-06

"I am truely impressed! I have now done two add-drive upgrades. One, a
Philips Series 2 DirecTivo and second, an older Hughes DirecTivo, and both upgrades were a breeze. The parts were all there, the instructions were clear and easy to follow, and the custom parts for the Philips (hard drive bracket and cooling fan kit) fit perfectly! Plus, of course the added benefit of now having 141 hours recording time on both units. I'm sorry I waited so long! Needless to say I will recommend to all my friends. Great product!
"

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Being updated on the exact date the delivery was sent
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Delivering products on-time
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Verified
5/5

2003-10-04

"I just completed an upgrade of my HDVR2 using one of your upgrade kits. I build computers as a hobby but this was one of the easiest upgrades I’ve ever done.



Your equipment was well made and easy to mount, and the instructions were excellent. Everything went smoothly and I was able to complete the upgrade, from start to finish at a relaxed pace, in 50 minutes. This included disconnecting and reconnecting everything, powering the unit down and back up and re-establishing my DirecTV service. My unit now runs more quietly than ever.



I want to commend you on your fast delivery of the upgrade kit as well.



I am now a WeaKnees fan and will continue to upgrade with your company as my needs require. I will also recommend you to my other “TiVo-using” friends.



Thanks again,



Greg W.

Las Vegas, NV
"

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Verified
5/5

2003-10-03

"They provide a much needed service. I had an upgraded and "hacked" TiVo whose factory drive died. No Warranty and nothing to do but trash it and buy a new TiVo for $400? Wrong, these guys answered my questions via email and shipped me a new drive that fixed my TiVo (and added 20hrs) for $79!!! Less than an "extended" warranty that would not have covered my "modified" device anyway!"

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Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time

Verified
5/5

2003-09-29

"Great product. Easy to install in about 30 minutes. Good documentation. Worked perfectly when I fired it back up.

I would recommend Weakness to anyone.
"

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Is trustworthy
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
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N/A
Ease of checking order status
Ease of ordering online
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Verified
5/5

2003-09-25

"WeaKnees is the greatest thing since TiVo itself. When my TiVo died earlier this week, I went all twitchy and freaked out. What is a gal to do without her precious TiVo?

Well, providence brought me to the WeaKnees site, and I've been saved. They even managed to get my replacement TiVo brain overnighted to me (even though I ordered it rather late in the day), and I was able to perform the necessary surgery easily right in my very own home.

He (my TiVo) may have been a complete amnesiac after the surgery, but at least he's not dead -- causing me to need a new unit AND service contract (which is what I'd been thinking I'd have to do).

If I could kiss the feet of the WeaKnees staff, I'd do it.

Thank you weaKnees!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2003-09-24

"I spend a lot of time inside my computer, but this is the first time I ever "cracked" a.v. equipment. Painstakingly constructed instructions kept me from feeling nervous-- I received my upgrade in two days, and installed it in under half an hour. I'm thrilled. They made me wish there were more things I could take out and replace, just for the fun of it.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-15

"I got the TwinBreeze very quickly! I installed both of my drives on the very sturdy bracket and also mounted the fan on the bracket and replaced the case fan! Once I finished, my Directivo still look factory! The instructions were excellent! The fans are very quiet and has dropped the internal temp by 7 degrees! Thanks again on the quick service and a excellent product!"
"

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
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N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
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Web site reliability
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5/5

2003-09-04

"I made another great purchase from Weaknees on 11/14/05. Weaknees is a pleasure to do business with. Professional and knowledgeable in every aspect, with lightning fast shipping.They stand behind there warranty 100%.The best company I've ever dealt with on the internet. I would highly recommend weaknees to anybody with TiVo troubles. Thanks Again! P.S. Purchased Four upgraded SD and Hd Tivos from Weaknees."

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Overall product shipping and delivery process
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-04

"One of the best companies I have ordered from. Would have recieved my order overnight if not for the holiday. Installation was very smooth, and took me less than 30 min. I HIGHLY recommend them. Do not be afraid of this company!"

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Being updated on the exact date the delivery was sent
Delivering products on-time
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Delivering products damage free

5/5

2003-08-31

"I'm very pleased withthe service and the equipment.
The instructions were easy to follow and everything went off without a hitch.
"

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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use