"I received the wrong color of dress and when I went to correct it, was told they had no more in that color. "
"This is my favorite store all the girls that work there are extremely helpful and Jan and Deb have become very good friends.
They know what I like and let me know if something doesn't look right on me. They are very good at their jobs.
I love this store."
"Twice now I've requested express shipping - once using my Shoprunner account and the second time I just paid extra for express shipping so I would receive the items in time for a specific event. Both items took several days beyond the promised delivery date to arrive, with "increased shipping volumes" as the excuse. However, several other products ordered from other companies all arrived on-time or earlier than the promised delivery date. "
"Associates are very helpful, even when their system isn’t. "
"Great Xmas gift. Worn with lots of compliments "
"My experience is always good. The staff is very helpful and kind. "
"The 2 sweaters I ordered were great and delivery was fine."
"Great, thank you as I really enjoy the experience with my stylist, Martha."
"I ordered a much-desired jacket and after waiting for several weeks, I see it was put on "backorder". I was not notified of the new status so I ended up cancelling the order.
Ordered another jacket over 2 weeks ago and it is still sitting with a pending status. This is probably the last time I order from WHBM, including the decline in quality."
"I love the clothes as they fit perfectly. My only issue was the shipping. It took 3 weeks to get something I Expedited. What I love about it is they refunded my expedite fee.
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"I brought the dress for a special occasion, the event has passed...still no dress. I will be returning it whenever it arrives!!"
"I never received my package"
"My order never arrived. ShopRunner said it had been and directed me to turn to WHBM. I went through customer service - but sat on the phone multiple times on hold. I sent an email to the customer service email - which told me I had to call. I’ve been a loyal Platinum customer to WHBM for over a decade. Would’ve expected this process to be more simple. Still don’t have my jeans. "
"Ordered a pair of earrings I really wanted and received a bracelet instead. "
"Love my new belt. Exactly what I was looking for. I would shop here again."