"Horrible Customer Service and Product

Two hours of my time I will NEVER get back! Sadly, I have been a customer for over 16 years... No longer!

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"To be clear, this review is for WHBM's return process in the pandemic period. I have been buying everything from online since the virus started just like most of the people. In the10 mon experience, WHBM is the worst and it is so dramatic in terms of return process. In about 10 returns, there was only one time I was lucky that the return was processed in less than 2 weeks. all the rest were around 1.5 mon to over 2 mons, or until the package was totally lost (all with a tracking #!). The failure rate is like 90+%.

I don't have such a bad experience with any other retailers. So you can't tell me it is just the pandemic. Pandemic doesn't make you to be messy in terms tracking the package. It doesn't let you send the package around the country before it hits the right return warehouse, or let the reps tell me "I don't know where your package is. You'd have to wait for 9 weeks before we know". While USPS says WHBM uses their own agent so they know nothing about the status, the WHBM reps told me they use USPS as transportation agent as well. Give me a break!

I had stopped buying from WHBM but am still buying a little when there is a deal. While I like their products, I hate their return hassles. Totally unacceptable! If the company keeps on letting their return process in this way, they can't survive too long.
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"These were a gift and seeing my friends face light up when she slipped these on felt like I created some birthday magic! In the time of covid it’s hard to celebrate someone, but these did the trick⭐️"

"Never received the package"

"The ladies are great and so very very helpful. Excellent service."

"Wonderful shopping experience"

"WHBM never disappoints. I love every purchase. "

"I like the standardized cuts and sizing which makes mail ordering easy. Out of two items I ordered though one was wrong (a sleeveless top instead of turtleneck sweater) but I decided to keep the summer top anyway!"

"As always, WHBM delivers both on style and quickly shipping the items to my home. Totally happy with my purchase experience!"

"They packaged horrible the boxes were almost open when they arrived "

"The 2 employees there were so rude and tried to avoid customers when they came in. One gal was in the back, peeped her head out long enough to say they r understaffed and what’s on the floor is all they have- saying we were all on our own. Never ever shopping there again. "

"this was my first time in the store; what a treat, the staff was helpful and kind. I will be back; so many stores no longer care about the customer, but not at store; they cared!"

"I ordered 2 items on November 20tn and still have not received one item nor has it shipped. I received the other item on 12/1/20. Far to long for me to receive clothing for myself to wear to an event that now has passed. "

"Rápido hermoso y muy buena calidad "

"I requested gift wrap/boxes for $7 each. 2 came broken and with another store’s name (Chico’s). I called and they refunded me $14 with no problem. But naive me, thought to myself, aren’t boxes free!??? Why do they call it GIFT WRAP? And charge for a service they don’t provide. So disappointed "