"All items fit perfectly, which is what I always get with White House Black Market clothing. The quality is exceptional."
"I’ve had to call 4 times to correct 3 incorrect charges for 1 online order.
The phone reps were kind & helpful but very time consuming for me to get these corrected. Still waiting on the final refund back to my card. Loved the clothes though. "
"Good quality at a good price"
"I placed an online order and paid with Apple Pay. Received error message so I used a different payment method. Only to find out that Apple Pay went through . Tried to cancel but was told it was too late. Now I have deal with a return . Quite frustrating "
"I always have a great experience at White House Black Market. They bend over backwards to help when I need it. But sometimes I like to be left alone just to look around and they respect that, too. Love the beautiful clothes here. It always a pleasure shopping at WHBM. I’m addictec."
"Excellent quality, the “find my size” option works well, and the suggested size fits perfectly, great service with on time delivery; I had a great online shopping experience with WHBM, as usual!"
"I always find wonderful wardrobe pieces! I had to shop online but would rather shop in the store. Thanks!"
"Always great clothes and service. "
"I made a purchase and selected store pick up. I received the email that the order was ready. I drove quite a distance to the Fashion Mall. The order could not be found, and had to be ordered a second time. What a waste of my time. "
"The employees always put great outfits together and so knowledgeableof their inventory, the clothes are all high quality and the inventory can accommodate all my business and casual clothing needs. I love the "my closet" feature online, as I can just purchase items to create new styles based on what I already purchased in store. Prefect store if you are very busy, done like shopping too much but enjoy looking great!"
"The process for returning items takes way too long. Though I was provided a tracking number, the delivery status will constanly read "Your White House Black Market Return Is Almost Here". This goes on for days, with no updates. I have encountred this on previous WHBM returns and it this is unacceptable.
"
"I tried on a jacket/blazer and ordered it to ship to home since they didn’t have my size in store. When I received it, the stitching was undone around the waist. I took it back to store to see if I could exchange to ship another that was sewed completely but was told without much consideration that the item was sold out. Fair enough, be that as it may, the price of the jacket merits a completely sewn garment. "
"I had a $30 reward that I used on a blouse. I didn’t like the blouse and when I went to return it the store would not allow me to apply the $30 to another item. Very disappointed! "
"Classic styles and chic with great shipping."
"Good service on time the clothes very pretty "