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Product & services pricing
4.87/5
Chance of future purchase:
4.93/5
Shipping & packaging:
4.88/5
Customer service:
4.92/5
Return/Replacement policy:
4.89/5


Verified
5/5

2004-06-08

"Best experince. I ordered Canon Digital Rebel Camera. The kit included the carrying case, UV filer, 256 High Speed memory. The sales agent also threw in a card reader for FREE!!! He said I should recieve it in 5 business days. I ordered the stuff on Thursday afternoon and got it on Tuesday evening after I missed the delivery guy once a day earlier.

I would definitely recommend this vendor to anyone. It was free shipping as well.!!!!
"

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Verified
5/5

2004-04-30

"I ordered a camcorder from Willoughby's over the phone and had a great experience...

I called in the early afternoon, got right through to a sales person. Confirmed that my item was in stock and priced the same as listed on their internet site.

Placed my order and the sales person just asked if I needed any accessories or other items, no hard sell at all.

I only paid for the standard UPS shipping but my camcorder was shipped the same day as ordered and went out Fed-Ex.

The package was received in good condition and everything was just as I had ordered.

I couldn't have asked for a better sales transaction.

"

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Verified
5/5

2003-12-23

"Fast service without a hassle from the phone sales Dept. Camera was packed well and the salesman matched the price of a competitor on the camera's proprietary battery. He also went out of his way to find a thin polarizer that would not vignette on my new camera."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-08

"Ordered a camcorder on 4 Dec...it arrived on 7 Dec. Used website to order, no one contacted me to upsell or add accessories (apparently a common problem with some electronics places).

Very simple and smooth process...and I got the best price by far! Couldn't be happier to this point. Can't say anything about tech support as I'll have no need to use until after Xmas at the earliest....
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-16

"Willoughby's Konica Imaging Center rates a 10+ in my book. Purchasing my digital camera online at Willoughby's site was the best online transaction I have experienced. The amazingly low price quoted on the website was exactly the
price I paid. No one called to pressure me to buy more. The delivery was free, and I received the camera the day after I placed the order. It arrived in excellent shape, just as described. I have no reservations about shopping at Willoughby's
again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-10-16

"This was my first order from Willoughby's. Their price on the Pentax 450 was pretty good but the free overnight shipping factor made the deal better. The order process was simple, got an order confirmation email right away. I never did get a shipping confirmation or tracking number. The next day I logged into their website and got the tracking number. I called their customer service number once and the rep was able to answer my questions."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-09-27

"In one word, GREAT. It can be really scary to buy a camera online from a “low price” New York/New Jersey Dealer. So even though they had a great rating on this web site I was a little nervous when I place the order for my Olympus C750, especially when their list of items included with the camera was missing the remote that Olympus lists. Well, it turned out the web site just didn’t include a full list of included items, because when the package showed up it was there. Their price, once you factor in the free fedex overnight shipping was only about $20 more than the cheapest grey market boys, and they delivered a brand new, factory fresh U.S spec camera in one day. No phone calls, no problems, no missing items. I’ve bookmarked them for future purchases. Highly recommended. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-25

"This was my first attempt at an online purchase with a company that I've never heard of before, but researched after seeing the company name while evaluating my purchase choice. I bought a Minolts Dimage 7HI online. I did this on a Saturday 10:30am and received a confirmation stating that my order was received. At 6:30pm the next day, I received an email stating that the camera was shipped and could track it through the web site. The email asked that I wait 12 hours for the tracking info to be available on the shipper's web site. There was no tracking info for 24 hours from the time of the email so I called the toll free number and spoke immediately to a sales rep who told me that the 12 hours should have been counted from Monday morning, and that I should see the tracking info within hours. The info appeared as I was told and the Camera arrived the following day an hour before the estimated arrival time via Fed-Ex. Everything seemed fine with the product, service, and shipping. I was concerned and prepared to deal with any negative issues but there were none. I've seen postings about follow-up phone calls from company sales reps trying to sell additional accessaries to customers. I had no such experience. No phone call. I got the camera as advertised with no noticeable tampering, missing inclusiions etc. Besides the concern over possible issues that never presented themselves, this was a painless and easy transaction. It went as advertised. Which is a very nice experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-06-05

"Great price, Super Fast delivery, reasonable shipping charges, Product is new (un-opened box), USA Warranty, UPC code intact & seller is authorized dealer of product. No e-mail confirmation on phone order, yet courteous and helpful when inquiring about status of order. Included (un-asked for) Manufacturer rebate form with order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-23

"I don't know about WIlloughby's but they say they sell on ebay and have a good rating. They do not link to Willoughby's at willoughby.com. There is also an address and phone-number difference. Cannot find either on yellow-pages.com.

Local numbers:
***-***-**** (ebay)
***-***-**** (according to Saundersphoto.com)

Adresses:
WILLOUGHBY'S
53 W 36 STREET
NEW YORK NY 10018
1-***-***-****
according to EBAY

Willoughby's
136 west 32nd street
New York NY, 10001
US
Phone: ***-***-****
Fax: ***-***-****
According to willoughbys.com

So maybe neither is the true old retailer willoughby's.

kristin
"

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1/5

2002-10-30

"Placed an order via Internet for an Olympus E-20. Received a call from Regina stating "camera was out of stock, but they would ship if I agreed to purchase with accessories". Just another tired old scam to market overpriced accessories. I immediately cancelled order. Obviously Olympus doesn't market camera with accessories. I was surprised cause Willoughbys is an old established company, but I guess they are into the same scams as the rest of the NY camera stores. "

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5/5

2002-10-29

"See also Priceitwholesale aka 520 Camera Corporation aka Willoughby's"

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