"Today my 13 year old son and I tore down the Willygoat playset that we bought for his 1st birthday. It has withstood a major interstate move, three kids and a slew of others from the neighborhood. I received warranty replacement parts on two different occasions for free, including shipping. I could not be happier with the quality of this product. We got every penny of our moneys worth out of this product and then some.
"
"I placed an order totaling over $800 for a swing set for my children for Christmas. I placed the order 7 days prior to dec 25. The particular set I chose had a bold notation next to the price that stated it "same day shipping". Standard freight guaranteed 2-5 business days. So I paid $180 for shipping on that day.. The order did not ship for two days. I called and was told we will have that right out and you WILL receive it before Christmas... The shipping company called me in the 20 and told me they will be dropping it off the 21st.So I took off work in that day and waited ALL day. No one called and on one came. The following day I called willy goat and did not get an answer. I could not get anyone on the phone from them nor the shipping company. Christmas came and went and the only gift my children would receive NEVER came. I called two days after Christmas because willy goat was closed the day after Christmas. I spoke with a very rude and insensitive lady who did ABSOLUTELY nothing in her power to resolve the situation.. Before I could speak and let her know the full story she cut me off numerous times. Chuckled at my situation and told me that even if I wanted my money back that I would have to pay for shipping.. Not once did I ask for my money back. What I did ask for was for them to kindly refund the shipping I paid to guarantee it would be here in time. She continued to be very rude and cut me off until she hung up on me. I am so saddled that my children had to suffer because of the poor customer service and communication. I am a business owner myself and I would not allow any of my employees to speak to a customer in a manner this woman spoke to me. I hope anyone who reads this review purchase from somewhere else. "
"I ordered a Gorilla playsets Treasure Trove for my 2 sons' birthdays. WillyGoat has good prices and guarantees that they have the product in stock and warn you away from other sites because others don't have them in stock.
Well, imagine my surprise when I was called a week after my purchase (and paid for extra 5 day guaranteed delivery, which was eventually refunded) that I got a call saying that it actually wasn't in stock and I'd have to wait for the next shipment. Even when it was in stock, it was "lost" by the shipping company for a day so it didn't arrive when expected (and when I had asked friends for help unloading).
Ultimately it did get delivered but there were more problems after that (missing/damaged items, insufficient staining etc). Willygoat did attempt to help me sort everything out with the manufacturer, but it never got completely sorted out and I was forced to make do with what I had.
I'm not angry at WillyGoat as the problems were not ALL their fault, but I probably won't be making any future purchases there either."
"I ordered a Gorilla Great Skye II TS Wooden Swing Set from WilyGoat.com in Septemeber 2015 at a $400 discount compared to every other seller I could find on the internet. WillyGoat had the product in stock and it shipped the next day and arrived at the house within five days of placing the order. There where no missing pieces and there were no damaged parts. It did require many hours and lots of caffinated drink to assemble the playset but the product turned out great. This was one of the best high priced internet purchases I have made at the lowest price I could find with excellent quick and complete service, period. "
"**BUYER BEWARE**
Don't waste your time or money dealing with WillyGoat; inability to properly deliver what was ordered, inept customer service, pushes the fault to their supplier instead of taking ownership and refusal to provide recourse/customer credit when things go wrong.
Save yourself a headache and purchase your item from a different company.
"
"Horrid service. DO NOT BUY WITH WILY GOAT!!!!!!"
"Just as with many others, this company sold us the item they did not have in stock. They got back to us the same day promising it will be back in stock in 2 months and we agreed to wait.
They charged our credit card - and nothing happened after 2 months, as you can expect! The item was not shipped, WillyGoat just used the $1800 we paid for a ping pong table for their own purposes all this time!
Meanwhile, the item we purchased is still listed on the website, indicating it ships within 3-5 days."
"I was hesitant to order from WillyGoat Toyland based upon some of the reviews listed here. I am happy that the favorable reviews swayed me to go ahead and do so. Yesterday afternoon I placed an order for a large swingset hoping for delivery before Christmas. This morning I received the order in its entirety. I applaud their prompt shipping and use of a very quick and reliable freight service."
"This company is terrible! They are charging us for shipping for a play set that the order had not even been paid for yet to and from their facility! They took partial payments on our credit card with out permission and charged $100 per day! When I told them I wanted to cancel the order they did not try to work with me at all, they said I would owe the shipping both ways even though the payment was never authorized. Very disreputable company with no regard for customer satisfaction and a total rip off, do not buy from these people!"
"I ordered a carolina wooden swingset and it was delivered before I expected. It was put together with no problems, and all the peices were there! I'am very pleased with willygoat and would recommend them to anyone wanting a playset with great prices and wonderful quality!!!!"
"I ordered a Pecos maple king size bed frame made by Rambling wood from willygoat. They shipped about 2 weeks after my order - but they informed of the ship date and shipped two days earlier. The bed frame is high quality - made in USA - I had to use duct tape on the surfaces touching each other so they would not squeak, but now - no squeaks at all. Shipping was a bit expensive but the total cost was the lowest."
"It's amazing how the Internet growth has brought a new life and a new version to an old success story, the swing set. I would have never figured you could buy such large items so easily and have them brought to you just through the Internet. Willygoat did a superb job handling the order and answering our many questions.
"
"VERY disappointed in WillyGoat as a vendor. I bought an umbrella and they accepted the order, charged my credit card, and then four days later they called me to tell me that the umbrella was out of stock and they would not get more for a month.
In this day and age with computers to control inventory, I think that it is unconscionable for a company to charge a credit card and only then determine that something is not in stock."
"I ordered a wooden swing set on 7/2. It was shipped that night and delivered by motor freight in 4 days. The order went very smooth, extremely fast shipping, and received in good condition with nothing missing or damaged. "
"Very disappointing. I tried to purchase a Shelti 315 foosball table - $847, including shipping. A couple of days later they called me to tell me the table was no longer available and that they would offer me $50 off the "replacement" table, the Shelti Pro Foos 1. It is a very nice table (and probably better than the one I bought), but it cost $1099 (which they failed to mention in their e-mail message to me). Their cost on the table was $612 (they mistakenly included this in their message to me), but the lowest they would go on the price was $999. In my opinion, a merchant should offer a free upgrade if they make a mistake, particularly if they are not going to be losing money on the deal, not expect the customer to pay an extra $152. I wouldn't go so far as to say this is a bait-and-switch situation, but something sure stinks."