"FedX made an error in transferring the shipping address from the package to the driver's paper work. Had I not taken the initiative by telephoning FedX, the delivery might never have been made. As it was, the delivery was a day late.

On the other hand, I would give five stars for my interaction with WoodlandDirect; the product, a pair of 19" log rests, is exactly what I wanted. A telephone call to Woodland to ask a question was answered promptly and professionally."

"High quality merchandise and arrived quickly. The Lifetime fire grate was heavier iron than we could find in any stores, including Home Depot."

"window with items excellent, description of product very detailed, information regarding delivery extremely acurate received in a timely fashion."

"The customer service rep was very helpful and pleasant. Have not received product yet."

"Delivery was excellent, the item was what it was represented to be, I'll be back when I need what you have, A+++"

"Item was shipped quickly and was as described on their website. "

"Woodland direct was a very easy experience
product was good quality"

"The wood rack and liner is perfect for our living room! So easy to bring in wood and looks so much better than the green bucket we were using! Thanks for the fast delivery!"

"Item arrived with a small chip and the item was very dusty as if sitting open somewhere."

"Very helpful and professional. Thanks to all I spoke to."

"Thanks for the quick shipping, the self attaching screws were a pleasant surprise"

"Chimney brush and adapter received in timely fashion, seem to be good quality. Very pleased."

"Great shopping and fast shipping. Got the package before expected. "

"web site and placing the order was not a problem, I only received part of the order and I'm still waiting for the rest of the items.
I called the help desk asking about the rest of the order. 5-7 business day to fill an order is a little long, plus adding additional 5-7 business day for shipping puts the actual receipt of the parts over 2 weeks. Going back over the website it did mention the actual length of time, but I think this could be explained a little better up front for those who require a quicker turnaround "

"most sites are difficult to get through all the order information Woodlands ordering pages was very easey"