"Everything went as promised and the screen is perfect for our fireplace. I was really impressed with the selection criteria on the website that made it possible for me to sort through the huge inventory and find just the right firescreen. I have since ordered the fireplace tools to match."
"Very positive. Good communication and fast service"
"Couldn't have asked for more. Quick delivery, great price."
"Great Experience. Fast Shipping! "
"All items received as ordered with no damage."
"Ordered online and received our screen in half the estimated time!! The fireplace screen was perfect for our fireplace. Heavy and well made. I am 100% satisfied with the product I ordered and 110% satisfied with Woodland Direct for processing and shipping the order so quickly."
"Good value & arrived quickly. "
"Great website, great service!"
"The wood rack and cover were exactly as described! My order was processed as soon as I put it in and it arrived at my house within a couple of days. I do appreciate the "no hassle" experience especially at this time of year when time is running short."
"Order online went smoothly and fireplace grate arrived fairly quickly."
"They let me know immediately that the zip and city I had entered did not match. This allowed me to follow up quickly to ensure that the delivery was made on time."
"Not good. Somehow I received a duplicate order. I order 2 items an ash vaccum and a gift basket for the hearth. I received 4 boxes. So I was overbilled $200. When I called to return the 2 items I didn't need, they told me they would send me an email authorizing the return. They would not cover the shipping. They said because I didn't call immediately they couldn't cover the shipping costs. I was traveling for business and didn't notice the error for about a week and a half, I don't think that was an overly long time. The shipping of the packages wasn't good or I may have noticed if they had a comprehensive, professional looking packing slip or invoice included in any of the boxes. They sent me no return label. They said just go to whatever shipping company I wanted and once they receive it they will credit me and that when I send the packages to them I should send the tracking number. That was all the help I got. Not happy and wouldn't use them again irregardless if the products are good. One of the products was a gift basket. It was packed upside down. So when I opened the box I thought it was the box 1 of 2 initially as I was viewing the bottom of the basket. Didn't realize they sent me 2 orders because they were packed so differently."
"I now have 8 Woodhaven firewood racks (varying sizes) purchased through Woodland Direct. All orders were promptly filled and delivered, and the Woodhaven racks are an excellent solution for our wood storage needs: good design, solid construction, excellent quality cover -- and a well stacked rack is an attractive addition to our property. I'm a thoroughly satisfied customer!"
"GREAT PRODUCT, PRICING IS UNBEATABLE ALONG WITH THE GREAT SERVICE. IF YOU NEED WOOD STOVE GLASS, BUY IT HERE. ALSO THE SHIPPING WAS WAY FASTER THAN I EXPECTED.
THANKS "
"They are competitively priced, extremely quick on delivery and offer a great product. I purchased glass rocks for my new firepit and they are wonderful!
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