"They let me know immediately that the zip and city I had entered did not match. This allowed me to follow up quickly to ensure that the delivery was made on time."

"Not good. Somehow I received a duplicate order. I order 2 items an ash vaccum and a gift basket for the hearth. I received 4 boxes. So I was overbilled $200. When I called to return the 2 items I didn't need, they told me they would send me an email authorizing the return. They would not cover the shipping. They said because I didn't call immediately they couldn't cover the shipping costs. I was traveling for business and didn't notice the error for about a week and a half, I don't think that was an overly long time. The shipping of the packages wasn't good or I may have noticed if they had a comprehensive, professional looking packing slip or invoice included in any of the boxes. They sent me no return label. They said just go to whatever shipping company I wanted and once they receive it they will credit me and that when I send the packages to them I should send the tracking number. That was all the help I got. Not happy and wouldn't use them again irregardless if the products are good. One of the products was a gift basket. It was packed upside down. So when I opened the box I thought it was the box 1 of 2 initially as I was viewing the bottom of the basket. Didn't realize they sent me 2 orders because they were packed so differently."

"I now have 8 Woodhaven firewood racks (varying sizes) purchased through Woodland Direct. All orders were promptly filled and delivered, and the Woodhaven racks are an excellent solution for our wood storage needs: good design, solid construction, excellent quality cover -- and a well stacked rack is an attractive addition to our property. I'm a thoroughly satisfied customer!"

"GREAT PRODUCT, PRICING IS UNBEATABLE ALONG WITH THE GREAT SERVICE. IF YOU NEED WOOD STOVE GLASS, BUY IT HERE. ALSO THE SHIPPING WAS WAY FASTER THAN I EXPECTED.
THANKS "

"They are competitively priced, extremely quick on delivery and offer a great product. I purchased glass rocks for my new firepit and they are wonderful!
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"My overall experience with Woodland Direct was somewhat satisfying. I found customer service to be helpful, and I received the merchandise on the scheduled date. There was a small place on the top corner of the mantel that was damaged as if dropped. My wife and I decided we could live with it. The mantel is beautiful and every thing we expected."

"I want to thank Pam at Woodland for coming to the rescue...the problem was the trucking firm...and my loss of temper...i am hoping that the stove will be in good shape when it arrives...i still do not trust R and L shipping out of Albsny ny ...thank you again...
"

"very helllllpful



Very helpful and professional. product arrived on time and ordering was easy. thanks for a easy shopping experience. wendell




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"Very Good, only one small note to add. The shaker bellows that I recieved was a bit darker than the one advertized on your website. I understand that differences in wood color do occur. Overall I have been very satisfied with all of my orders from WoodlandDirect. Jody L"

"Very Good.
The only negative was that the instructions for the remote did not take into account that you had already provided "prewired" unit and that I all I had to do was plug it in. I eventually figured it out and my wife is thrilled with her early Christmas gift!"

" Just what I needed, satisfied with the wood carrier."

"I am always skeptical about purchasing something like this on-line. I had a hard time both finding a mantle and an insert that worked they way we envisioned. This insert fit the mantle we had PERFECTLY, it actually couldn't fit any better. As soon as I plugged it in I fell in love with it. Like most electric fireplaces the flames are decent, hard to replicate real flames, but overall the look and feel is exactly what we were looking for. Thank you so much Woodland Direct for coming through on this were MANY others fell through."

"woodland direct was excellent very quick with quality product"

"I ordered a wood stove and supplies from Woodland Direct on 11/10/12. As of today, 12/5/12, I still can't use my stove. They have sent me the wrong supplies, even though I told them it was for a mobile home. They did this more than once. This is the worst burning I've ever gotten from a company I ordered from. I definitely would not recommend them for anything, unless you want a big hassle. Absolutely no good. Worthless. Also, they won't get back with you unless you nag them. Really BAD customer service! Update: Woodland Direct worked with me and came clean on the problems with my stove order. I've been using my stove since December 2012, and it works great! I had to modify the outside air kit for my stove, however. It never would fit, and no one at Woodland could tell me the proper way to install it. Oh well. I had to figure it out for myself."

"Awesome company...great prices, fast (usually free) shipping, and the customer service department is a pleasure to deal with."