"Ordered the Woodland Wood Burning Fireplace Heater - Large grate on a Wednesday and received in on Saturday. So super fast processing and shipping. However, when I opened the box, the sub-box containing the blower motor "rattled." When I took the blower out of the box, 2 screws fell out. Opened the blower up and saw that the screws that held the motor/blow in place came out which pulled and disconnected the wires, bent the wire connectors on the heat sensor and damaged the insulation in the cover. I called Woodland this morning for a question and to give them this feedback....but it was as if I was "bothering" them. I hope that this unit works as described for quite frankly, I'm not enamored by their support so far."
"I thought it was great. Today we received our order. There was a mixup
Regarding delivery. The driver was at out gate today at 4:00 today. It was suppose
To be delivered Monday 19th. Fortunately we were home .
Otherwise, everything was good. I will recommend your company to our friends."
"EXCELLENT!!!! I could not have asked for better online service and item. The item is exactly what I was looking for and it arrived on time. I would order again for Woodland Direct and will recommend it to family and friends!!!"
"I ordered a Landman wood cart. The box arrived with no signs of physical damage but it had a very strong smoky smell. Upon opening the box, no pieces were destroyed, but ALL pieces had a thin resinous film that was offensively smoky. The company said that this is normal from cutting the screws. I disagree that all pieces would have this smoky film. I decided to keep the item and give it a try. It has sat outside for over a week now and the cart still stinks. I have emailed the company but have not had any further responses from them. At this point I would recommend that consumers avoid this company. "
"Absolutely love my new Woodland arbor. Excellent craftsmanship.
Enjoyed shopping on your web site....and am so happy with my
purchase. "
"I am generally (so far) happy with the product. The cover is roomy, good for fitting over different lengths of wood. Hard to tell how well it will hold up to the weather, but we'll see as the winter gets going. (I was looking for a product that would last several winters, and ours (NC) are pretty mild, so I hope this will last.) My only complaint is that, the day after I searched around online, found this, and placed my order for two, I got an ad for the exact same product at another store for just over half what I paid at Woodland Dirext, so that was pretty annoying. The delivery was quick, which was a plus. The frame of the rack isn't tight at the joints, so you have to be careful how you set it up before putting on the wood to make sure it's straight, but I don't know that this will be a significant problem."
"We have ordered multiple items for our wood fireplace. Delivery was free and we were able to track the shipments through the email that Woodland Direct sent us when the shipments left their facility. We have also been in contact with their support team and found them to be courteous, knowledgeable and very helpful. We would highly recommend their products and plan to order again in the future."
"I know the products are good I purchased them before. Disappointed I had not had my receipt for the last fireplace grate I purchased. It warped and was guaranteed not to. 2 years old. I keep the receipt for this one - yes, I'm a slow learner."
"The ring insert got here a few days ago (11.09.2012). The quick turn around time was amazing and appreciated. "
"Good. Products arrived quickly and were just as described. Prices were reasonable as well."
"Great company, great prices, very fast delivery."
"Have not received order yet!! I don't have an option but to rate dissatisfied at this point. Hopefully once our order is delivered, I will have another chance to review.
Order has now arrived, a couple days late. We are thrilled with the product! The ceramic logs fit perfectly in the alcohol burning fireplace and are very "real" looking when we light the fire. They glow and even crackle as the fire burns! Worth the wait!"
"Excellent--ordering from the website was easy and my item was delivered when they said would. I received it last night, November 9, 2012."
"I used Woodland Direct for the first time last week and when I ordered the grill cover from them it arrived the very next day. I installed it that weekend, and it fit perfectly. I am very pleased at the result and the speedy delivery."
"Excellent service. The price is very reasonable. I was in no hurry, but the items came in about a week. Will shop WD again."