"I thought the process was simple and quick."

"they called me to verify my measurements, and once confirmed, the product arrived as promised in 48 hours.
High quality and easily assembled

totally satisfied"

"Overall my experience was reasonably satisfactory. There was a frustrating and disconcerting problem with their Canadian EASY SHIP option which initially resulted in my refusing delivery due to unexpected and excessive additional costs. However, when I called customer service they dealt with the issue in a more than satisfactory way. Apparently the problem was due to a website issue. Having said that, had the EASY SHIP cost been equal to the additional charges from Fedex, it would not have been worthwhile to purchase the item from this vendor. Spending money for Fedex brokerage fees on what I believe to be a duty free item simply makes no sense for a Canadian buyer. As a result, most of my survey answers will be "I don't know," as I have no real idea of what a "normal" cost and shipping might have been had the system worked."

"Overall decent prices great products. Will use again for sure."

"Fast easy friendly ... Great customer service..."

"I received my order as expected, and in fine order. I'm very satisfied and would shop at Woodland Direct again."

"Worked with Woodlands Rep to ensure that the fireplace door was right for me. Reviewed all measurements and answered all my questions."

"My overall experience was excellent with this company fast shipping good prices. the only negative thing I have to say about it was when I received my item it was not packed properly and the brush had punctured through the box"

"Products included exactly what I was looking for, at an affordable price."

"Ordering was easy. I found what I wanted. However, they stated that they would e-mail me once the product is shipped - but they did not. It left me a bit in the dark. The product arrived anyway on time as promised. "

"Great service. Speedy delivery. Very satisfied with my smooth fire stone rocks for our outdoor firepit. They look great.
"

"The order was processed satisfactorily, the delivery was quick, but the instructions for installation need polishing.
I was left with the impression that the unit would be adjustible to fit chimney flue sizes from 8"x 8" to 13"x 13".
The instructions covered three steps for assembly, but the unit was pre-assembled. I am still not sure if it is supposed to be held on top of the flue with just the adhessive or there should be screws fastening it to the flue somehow."

"As always, a positive experience. Response to order was quick as was shipping. Websites was easy to use. "

"Good service. The fireplace screen is good quality and just what I wanted. Assembly of the legs on to it is needed."

"Great experience. Product was as described and in perfect shape"